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Expert Review of Touchstone Electric Fireplaces

Expert Review of Touchstone Electric Fireplaces

Touchstone has been our best selling brand of electric fireplaces since we started working with them in 2014. Their fireplaces are innovative, high-quality, and affordable which explains their popularity.

About Touchstone

Touchstone has been manufacturing beautifully designed electric fireplaces since 2005. The company takes pride in their craft and customer satisfaction is their priority. 

After designing and creating their first wall mounted electric fireplace Onyx the company moved on to manufacturing recessed fireplaces. Now, Touchstone has a good selection of wall-mounted, recessed, single-sided and three-sided fireplaces. Most of their fireplaces are for indoor use, but they also have an electric fireplace for outdoor use.

Wall-mounted fireplaces are the best choice for easy installation, just hang them on the wall like a picture. Recessed fireplaces require a bit more effort to install as these are built into the wall for a sleek contemporary look.

Let's take a look at all the electric fireplaces Touchstone has to offer and see what customers have to say about them.

Sideline Series

The Sideline series is one of the most popular electric fireplaces from Touchstone. All models come with a black frame and are great for both wall-mounted or recessed installation because of its front vent that won't be blocked if recessed into a wall.

Toucstone Sideline

Featuring multicolor flames - orange, blue and orange-blue, with a decorative log set and crystal set, this fireplace is a beautiful wall accent.

Touchstone Sideline is capable of heating up to 400 square feet of space with 5,118 BTUs heater. It has two heat settings, high (1,500 W) and low (750 W) and a built-in sleep timer to save electricity. The flames, heat, and timer settings can be set using the convenient remote control that comes with the fireplace.

Available in seven sizes, 36”, 40”, 45”, 50”, 60”, 72”, and 100” wide. 

Sideline Elite Series

Sideline Elite is the new and improved version of the original Sideline series. It has additional flame colors, new features like a thermostat, and a larger viewing area due to the reduced black frame size. 

Toucstone Sideline Elite

If the original Sideline only has 3 flame color combinations, the Elite has 6 flame colors. If that’s not enough, it also has 10 media bed color options allowing for 60(!) different color combinations. While both Sideline and Sideline Elite have two heat settings, the Elite models also have a built-in thermostat allowing you to set the temperature between 68 and 88°F.

If you want more color and a larger viewing area, this is the best Touchstone fireplace for you.

Sideline Elite is available in four sizes, 42”, 50”, 60”, and 72” wide.

Other Sideline Models

Touchstone made other Sideline models available to customers who want or need something visually different from the original series.

The 50” Sideline has a number of variants based on it. Here are other 50” Sideline models to choose from:

  • Sideline White which has a white glass frame instead of the original black. 

  • Sideline Steel with a matte black steel frame - looks great in more traditional room settings.

  • Sideline Outdoor with a black steel frame - designed for outdoor use or installation in moist spaces like bathrooms. It is the only Sideline electric fireplace with no heat.

 Touchstone Sideline Outdoor Electric fireplace


Touchstone Forte 40” is a narrower and taller version of the original Sideline electric fireplace. Designed for recessed installation, Forte has almost all the features that the Sideline series has, but in a different size. It comes with pebbles, crystals, and a remote. This is the only Touchstone fireplace that does not have a sleep timer. 

Touchtsone Forte fireplace

Forte is the best option if wall space is an issue and the shut-off timer is not a feature you need.

Onyx & Ivory

Onyx is a wall-mounted electric fireplace with a 5 ½” depth. Due to its top vent location, this fireplace can be built into a wall only if the heat is permanently disabled. It has beautiful realistic flames and comes with a black frame, log set, crystal set, and remote control.

Toucsthone Onyx Wall Mounted electric fireplace

Wall mounted, Onyx is capable of heating up any room up to 400 square feet with 5,118 BTUs. Installing this fireplace is so easy. Just attach the mounting brackets to the back of the fireplace, hang it on the wall and turn it on. This is the most affordable option for those who want a simple electric fireplace with realistic flames.

If you’d rather have a simple electric fireplace with a white frame, go for the 50” Ivory electric fireplace. It has exactly the same features as the 50” Onyx. The only difference is the frame color.

Onyx Stainless is just like the original Onyx fireplace, but with a stainless steel frame. A slight difference between this 50” wide stainless steel model and the original Onyx and Ivory is its depth. Onyx stainless is only 5” deep. Those who would rather go for something contemporary might prefer this Touchstone fireplace.

Touchstone Onyx Stainless Steel Fireplace

Onyx XL is the big brother of the Onyx wall mounted fireplace featuring a stone-based electric flame. XL has an extra-large viewing area, 72” wide. It has the same features and accessories that the 50” Onyx comes with - a black glass frame, log set, crystal set, and remote.

Onyx XL is perfect for large walls. With 5,118 BTU heat output, this fireplace is great for providing supplementary heat to large rooms.


Listening to music while relaxing by the fire is a great way to pass the time. Touchstone provides a unique fireplace experience with the 50” AudioFlare, an electric fireplace with built-in Bluetooth speakers.

Touchstone AudioFlare

This fireplace is basically a 50” Sideline with speakers. So, connect any Bluetooth capable device and enjoy listening to music while basking in the warmth and ambiance of a fireplace. This is the perfect fireplace for music lovers.

Available in two colors, stainless steel and black.

Emblazon Series

Created for design and style, Touchstone’s Emblazon series is meant for both residential and commercial applications. Sporting a frameless design for edge to edge realistic flame, this built-in electric fireplace is a gorgeous fire feature on any wall. 

Emblazon fireplaces are made to order. At its largest size, 134” long, it can run the entire length of a wall. That makes it an excellent choice for hotel lobbies, conference rooms, and restaurants. 

Toucstone Emblazon Commercial Electric Fireplace

This fireplace is not meant to be the primary heating solution in large rooms and it is available with or without heat. With heat, it can effectively heat 400 square feet with 5,118 BTUs. The heat, flames, and timer can only be operated with the remote that comes with the fireplace.

If you would like more color in your fireplace, you will not find this one to be the best choice. Just like the Sideline series, Emblazon only has three flame colors - orange, blue, and orange-blue. Sideline Elite is the best choice for multicolored flames, but the largest size for that series is 72”. So, if fireplace length matters, this series has the longest size available.

Available in five sizes, 50", 60", 72", 96" and 134" long, an Emblazon fireplace can be the perfect wall accent to add that warm and cozy feel to any room.

Three-Sided Fireplaces

Touchstone has 2 three-sided fireplaces available, Chesmont and Fury. These two fireplaces are similar while Fury is designed for recessed installation and  Crestmont can be mounted on a wall. Fury is a little more advanced than Chesmont technology-wise. The flame of the Fury fireplace is more colorful compared to Chesmont and - unlike Chestmont, Fury has a thermostat.


Touchstone Chesmont 50” is a three-sided wall mounted electric fireplace housed in a modern mantel. Available with a white or black mantel, this electric fireplace is really easy to install. Just hang it on the wall.

Toucsthone Chesmont 3-Sided Electric Fireplace

Chesmont has the same realistic flame and colors that the Sideline models have, orange, blue, and orange-blue. It comes with a driftwood log set and glass crystals making the display beautiful from any angle. 

If you want an easy-to-install affordable 3-sided fireplace with a clean modern look, get a Chesmont.

Available in black and white colors.


Touchstone Fury is a built-in three-sided electric fireplace with a black mantel. It looks similar to Chesmont with a black mantel and just two inches taller. One notable difference is the decorative media that comes with the fireplace. Fury comes with stones and crystals for a more contemporary look, no log set.

Touchstone Fury 3-Sided Wall Mounted Electric FIreplace

Compared to the Chesmont, Fury is more colorful with 9 flame and 9 flame bed colors to choose from. Similar to other Touchstone fireplaces, this fireplace has two heat settings, high and low. But, it has a built-in thermostat so you can set the room to a specific temperature from 62 to 86 °F.

If you want a Touchstone three-sided fireplace that can be recessed into a wall and has more color and a thermostat, Fury is the best choice.

Customer Reviews

Are customers happy with their Touchstone electric fireplace? Let’s find out.

Reviews of Touchstone Fireplaces

Touchstone Sideline

Sideline is Touchstone’s bestselling fireplace series. Customers gave it a rating of 4.5 out of 5 stars, 488 reviews.

PROS: Simple to install, comes with decorative media, no mess, no installation cost, low operation cost, realistic flames, reasonable price, can be used without heat, silent heater, timer, beautiful, great for supplementary heat, remote, safe for kids, ventless

CONS: No thermostat, noisy heater, only 3 flame colors, no crackling sound, not enough heat, flames can be taller, breaks easily, dim flames, burn off smell, can’t tell if heater is on low or high, loud beep when changing modes, heater overheats in 2 hours

Sideline Elite

This is an improved version of the Sideline series, customers gave this fireplace a rating of 4.6 out of 5 stars, 47 reviews.

PROS: Looks fantastic, easy to install, easy to operate, great value for the price, realistic flames, quiet heater, lots of color options, comes with decorative media, no smoke, feels like real fire

CONS: Can’t tell if heater is on low or high, looks cheap, flames can be taller, no pulsating log, noisy heater

Onyx & Ivory

These are electric fireplaces that only have natural realistic flames. Customers gave it a rating of 4.3 out of 5 stars, 652 reviews.

PROS: Affordable, easy to install, looks great, nice flames, remote, zero maintenance, easy to change decorative media, blower is quiet not silent, on demand heat, timer, low operating cost

CONS: Loud heater, breaks easily, insufficient heat, basic remote,orange flames only, heater overheats, no embers, can’t use the log set and crystals at the same time, dim flames, flames can be taller, no thermostat, top vent


This one is a pretty unique electric fireplace with Bluetooth speakers. Customers rated it 4.6 out of 5 stars, 12 reviews.

PROS: Easy installation, easy to use, looks great, multicolor flame, Bluetooth speakers, comes with decorative media

CONS: Low quality speakers, insufficient heat


Emblazon fireplace is made to order, however, for customers who have purchased the fireplace, the wait was well-worth it. Rated at 5 out of 5 stars, 25 reviews.

PROS: Looks great, well-priced, 3 colors of flames, very realistic flames

CONS: Long wait


This is a newer three-sided wall mounted fireplace that comes with its own modern mantel. Customer rated this 4.2 out of 5 stars, 18 reviews.

PROS: Realistic flames, looks great, modern chic, elegant, easy to install, produces good heat, no assembly needed, front heat vent, on-demand heat, good quality

CONS: Poor design, flimsy mount, plug-in only, flames do not look realistic, pricey


Fury is the newest fireplace from Touchstone. It does not have reviews at the time of the writing. We will update this article when more information is available.

Bottom Line

Touchstone has a lot of wall-mounted or recessed fireplaces to offer their customers at competitive prices. All are quite easy to install. From basic electric fireplaces with natural orange flames like the Onyx and Ivory to more elaborate models with all the bells and whistles like Sideline Elite and Fury.

All Touchstone electric fireplaces provide approximately 5,000 BTUs of heat. According to the customer reviews, that isn’t enough heat for cold winter nights. Customers who are aware of that are quite happy with their purchase. At best, these electric fireplaces are good for supplementary heat and are not meant to be the primary heating solution.

The reviews reveal that a lot of people want a thermostat with their fireplace. If you want that feature, choose between Sideline Elite and Fury. Both are top the line. These are the only two Touchstone fireplaces that have more than three flame colors as well.

Touchstone does have one electric fireplace for outdoor use, the 50” Sideline Outdoor. Just remember that this model does not provide heat, but it does look fantastic and will surely bring that warm and cozy feel outdoors.

Emblazon is an excellent fire feature with its frameless design, available with or without a heater. Customers that wish for taller flames should consider getting this fireplace, as its frameless design makes it possible for edge to edge flames.

Touchstone’s three-sided fireplaces with modern mantels are stylish and functional accents for any wall. If you want to have a fireplace with a gorgeous view from any angle, get the Chesmont or Fury. The best depends on the installation and features you are looking for.


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Continue Reading:

Are Electric Fireplaces Worth the Money?

Electric Fireplace Buying Guide

How to Choose the Best Electric Fireplace


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Touchstone Electric Fireplaces


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