Modern Blaze is committed to providing the best customer service in the industry. Our goal is to make your shopping experience as stress-free as possible and ensure that you are 100% happy with your purchase. We will do our best to satisfy your requirements.
Any unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
Modern Blaze works in collaboration with multiple fireplace manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Products which have been ordered incorrectly may be returned within 7 days of delivery, as long as they are still in the original packaging and have not been used or installed, are re-saleable and in a technically faultless condition. The packaging must be in its original state, i.e. unopened and the exterior must not be altered by the presence of any permanent marker, branding or labels that will damage the carton.
Products can only be accepted for return upon receipt of our written approval. Returns should be limited to those brought about in exceptional circumstances.
As a rule, the following cannot be returned:
Products which are eligible for parts under our warranty
Products damaged in transit (please refer to ordering policy regarding freight claims)
Products that have had their original manufacturer's packaging opened
Products that have been out of their original manufacturers packaging
The customer is responsible for arranging the shipping. Products must be returned via freight carrier and properly secured on an appropriately sized pallet. To minimize exposure to the packaging, it is advised that the unit be wrapped in plastic wrap once secured to the pallet. Units must not be shipped via courier and any units that arrive to the warehouse via courier (such as but not limited to UPS or FEDEX) will not be accepted and will be returned to the sender at the expense of the sender.
Please note that only goods accompanied by a return material authorization number can be processed. Returned goods which arrive at our premises without an authorized RMA number shall be refused or returned at the cost of the sender. To request an RMA send us an email to email@example.com. You will be given the RMA and the shipping address upon approval.
The following procedure is to be followed to in order to ensure proper and undamaged returns processing:
All goods to be returned must be reported in advance.
All goods which have been registered and approved for return are assigned a return material authorization number that is communicated in advance to our receiving warehouse.
We will email you a copy of the RMA label with a unique number as well as placement instructions and the shipping address.
This is to accompany the returned goods when you send it to us. One copy should be retained for your records. The returned material authorization (RMA) number must be included in any correspondence regarding the shipment.
Goods delivered to Amantii premises shall only be accepted if freight has been prepaid by the shipper.
Returns must include a copy of the original invoice as well as a copy of the RMA label provided.
If the packaging shows signs of damage, the product will be returned at the expense of the sender or scrapped, as desired. If a return is desired, we are to be notified of this within a period of 5 days.
All returns are subject to a 20% restocking fee.
In the event of damage to your product in shipping, please note it on the paperwork provided by the driver, take pictures, and contact firstname.lastname@example.org immediately to arrange for replacement and pick-up of the damaged fireplace. Please refer to our Shipping Policy for more details.
Anywhere Fireplace, Classic Flame, and Dimplex will not accept customer remorse returns for any reason. If you are interested in purchasing a fireplace, please make sure you take all the correct measurements you need before placing the order.
If you refuse delivery of a product or it is unable to be delivered to the address you provided, we are unable to track your package back and it will result in not being able to refund your purchase.
In the event of damage to your product in shipping, please note it on the paperwork provided by the driver, take pictures, and contact email@example.com immediately to arrange for replacement and pick-up of the fireplace or damaged parts. Anywhere Fireplace, Classic Flame, and Dimplex will replace only damaged parts and will not replace the fireplace in entirety unless otherwise agreed upon in writing. Damaged products are eligible for a part replacement but not for a refund.
All Bio-Blaze® USA sales are final. Any claims for damages or non-receipt of goods must be made within seven (7) business days of receipt.
There is a 20% re-stocking fee for authorized returns that are unused (other than damages).
A merchandise credit will be issued upon receipt and inspection of the authorized return.
Any unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date.
All orders canceled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact firstname.lastname@example.org to arrange for replacement and pick-up of the damaged fireplace. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.