Shipping policy

Free Shipping to the Contiguous United States on All Orders

Shipping to Canada and other locations outside the contiguous United States is available at additional cost, calculated at checkout.

Order Confirmation

As soon as you place your order you will receive an order confirmation email. This means we have received your order and pre-authorized your credit card for the purchase.

Once stock is confirmed, we process your payment and ship within 2-7 business days. If your item is on backorder or unavailable, we'll reach out by email so you can decide whether to wait or cancel.

Note: If you choose to wait for a backordered item, we need to charge your card at that time, as credit card authorizations can only be held for up to 7 days.

You can check your order status here: Order Status

Shipping Options

Free Standard Shipping — Delivery within 2-12 business days to the contiguous United States
Priority Shipping — Many items ship same day if ordered by 11am EST Monday–Friday; delivery within 2-7 business days. If your priority shipment arrives later than 7 business days, we'll refund your shipping cost.

We have no influence over carrier operations and cannot expedite packages once they're in the carrier's system. If you have a deadline, please order early.

Our Shipping Carriers

Smaller/lighter items (up to 150 lbs, max 108" length, 165" combined length and girth) — shipped via FedEx or UPS Ground, no signature required
Larger/heavier items — shipped freight via R+L Carriers, Estes, SAIA, FedEx Freight, or UPS Freight; curbside delivery, delivery appointment and adult signature required
White Glove Delivery — available for select items and can be added at checkout for an additional fee. This service includes inside delivery and typically removal of packaging. Please note that the fee shown at checkout is an estimate — once we confirm the actual cost with the carrier, we will either request an additional charge or refund the difference to your original payment method.

Curbside delivery means your item is delivered to the curb at the end of your driveway. It does not include setup, assembly, or removal of packaging.

Need a different delivery option? Contact support@modernblaze.com for details.

Shipment Tracking

We'll send tracking information within 1 business day of your order leaving the warehouse. If you haven't received tracking within 8 business days, email support@modernblaze.com with your order number.

Track your shipment: Order Status

We strongly encourage you to schedule installation after your unit has been delivered and inspected. Modern Blaze is not responsible for labor costs or project delays due to damaged or delayed shipments.

Receiving Your Shipment

Smaller Items (FedEx or UPS Ground)

No signature required — package will be left in a suitable place near your door
Inspect the package immediately upon delivery and report any damage within 24 hours to support@modernblaze.com

Larger Items (Freight)

You will be contacted by the freight carrier to schedule a delivery appointment (typically a 3-4 hour window, Monday–Friday, 8am–5pm). An adult must be present to inspect and sign for the delivery.

Steps to Follow When Receiving Freight

Take a photo of the package before accepting it from the carrier
Confirm the shipment is yours — if not, refuse it and contact support@modernblaze.com immediately
Inspect and count all products against the packing list — note any discrepancies on the BOL
Check for damage before signing — write "Damaged" or "Upon final inspection" on the delivery receipt
Do NOT rush to sign — once you sign clean, it becomes harder to file a damage claim

Modern Blaze cannot be held responsible for damage claims where no notation was made on the delivery receipt, or reported more than 24 hours after delivery.

Freight Delivery FAQs

Will the driver allow me to inspect the shipment?

Yes. You will always have the ability to inspect the outer packaging and notate "upon final inspection" on the BOL. Some drivers may not have time to wait while you unbox everything, but you can always note any concerns before signing.

Can I accept a partial shipment?

This depends on the carrier and circumstances. If only one pallet in a multi-pallet delivery is damaged, they may allow you to accept the rest. If accepting partial, notate on the BOL exactly what is damaged, accepted, and refused.

What if I receive the wrong or missing items?

Notate the issue on the BOL and contact support@modernblaze.com immediately. You have 24 hours to report missing or wrong items. If reported in time, we will ship replacements or arrange a return.

Missed Delivery Appointments

Please only schedule your freight delivery when you are available to receive it. If you miss a scheduled appointment, the freight carrier may begin charging storage fees — these fees will be passed on to you and must be paid before we can release your order for re-delivery. If delivery is not rescheduled within 2 business days, the shipment will be automatically returned to us. Missed delivery returns are not eligible under our Free Returns Policy.

If you need to reschedule, contact us as soon as possible at support@modernblaze.com.

Damages

We strongly encourage you to open and inspect your item immediately upon delivery so we can file a timely claim with the carrier on your behalf.

If Damage is Visible at Delivery

Write "Damaged" on the delivery receipt before signing
Take photos of the damaged item and packaging
Report to support@modernblaze.com within 24 hours

If Damage is Discovered After Delivery

Write "Upon final inspection" on the delivery receipt when signing
Open and inspect within 24 hours
Take photos of both the packaging and the damaged item
Report to support@modernblaze.com within 24 hours
Keep the item in original packaging until the claim is resolved

As a general rule, do NOT refuse a shipment even if there is visible damage. Accepting delivery and reporting damage is almost always faster and simpler than a refused shipment, which can cause delays and re-delivery charges.

Note About Freight Forwarders

If you use your own freight forwarder or export an item outside the US, Modern Blaze is not responsible for damage, replacement, or refund. Do not list Modern Blaze on any export documentation.

Modern Blaze cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 24 hours after delivery.

Missing Items

If your order is missing any items or parts, notify us within 24 hours of delivery at support@modernblaze.com.

Lost Packages

If your tracking shows delivered but you haven't received your item, report it to us within 2-7 days of the delivered status. We'll open a claim with the carrier — resolution can take up to 10 days. Modern Blaze is not responsible for lost package claims reported outside this window.

To report a lost package, email support@modernblaze.com.