Shipping Policy

Free shipping to The Continental United States for a limited time.


Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.  


Order Shipment:

Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.

All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 2-12 business days of your order. 

We will ship your order using the fastest and most reliable method. Generally, our smaller, lighter electric fireplaces will ship via FedEx or UPS. Larger, heavier electric fireplace packages ship via a truck freight carrier. Ex: Yellow Freight, Roadway, or FedEx Freight.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  

If you do not receive tracking information from us within six business days of your order feel free to follow up with us at orders@modernblaze.com

We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

Email shipping@modernblaze.com for questions regarding order tracking


Delivery Time

Generally, you should expect delivery within 2-10 business days of your order. However, we cannot guarantee the time that will take FedEx, UPS or a truck freight carrier to deliver your package. That is completely out of our hands and is determined exclusively by the workload and delivery schedule of a particular freight company. 

Please track your package online or on the phone with the carrier. Our information is limited to the information they provide. We have no influence over carrier's operations and we cannot make a package within their system move any quicker.

We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.


FedEx & UPS Shipments:

Our smaller, lighter fireplace products ship via FedEX or UPS. Depending on how close you are to the shipping warehouse, your item will arrive between 2 and 5 business days after it leaves the warehouse. FedEx and UPS do not typically require a signature and will leave the package in a suitable place near your door.

FedEx Damage: Please take a picture of the box and the damage and notify us within 24 hours at damages@modernblaze.com


Freight Truck Carrier Shipments:

Larger, heavier fireplace items or packages ship via freight carrier. As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport. 

For Truck Freight shipments, delivery usually takes between 3 and 7 business days from when your order leaves the warehouse. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.

"NOTE: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is damage to the carton or the product, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This ensures that your damage issue will be easily resolved."

Freight Carrier Damage: Please take a picture of the box and the damage and notify us within 24 hours at damages@modernblaze.com


Receiving Your Shipment:

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it's possible that in rare cases, damages may occur during shipment.

Before signing for the shipment inspect the carton and contents. You should have a knife, hammer, pry bar and wire cutters on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately.

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. 


Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note on the delivery receipt “CARTON DAMAGED” when signing for delivery.  If your item(s) arrived damaged please send photos to damages@modernblaze.com immediately and we will process an insurance claim on your behalf. 

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. 

Please take a picture of the box and the damage and notify us within 24 hours at damages@modernblaze.com