(409) 209-3473
support@modernblaze.com
 

Shipping Policy

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  

As soon as the stock is confirmed, we process the payment and ship your order within 2-7 business days.

If your item is on backorder or unavailable we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.

If you choose to wait for the item, we have to charge your card when the decision is made because we can only keep credit card authorizations in our system for up to 7 days. If the card is not charged within 7 days the order gets automatically canceled.

You can check the status of your order here: Order Status 


Order Shipment

Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.

All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 4-12 business days of your order. 

We will ship your order using the fastest and most reliable method.

Our smaller, lighter orders (under 100 lbs) will ship via FedEx or UPS Ground. They will be delivered to your door without a signature requirement.

Our larger, heavier items will be shipped freight via a freight carrier like R+L Carriers, Estes, SAIA, FedEx or UPS Freight. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment.

We will send you tracking information within 1 business day of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at orders@modernblaze.com and make sure to include your order number.

We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

You can track your shipment here: Shipment Tracking


Delivery Time

Generally, you should expect delivery within 2-12 business days of your order. However, we cannot guarantee the time that will take FedEx, UPS or a truck freight carrier to deliver your package. That is completely out of our hands and is determined exclusively by the workload and delivery schedule of a particular freight company. 

Please track your package online or on the phone with the carrier. Our information is limited to the information they provide. We have no influence over carrier's operations and we cannot make a package within their system move any quicker.

We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.

You can track your shipment here: Shipment Tracking


Receiving Your Shipment

Our smaller, lighter items (under 100 lbs) ship via FedEX or UPS Ground. Depending on how close you are to the shipping warehouse, your item will arrive between 2 and 5 business days after it leaves the warehouse. FedEx and UPS do not require a signature and will leave the package in a suitable place near your door.

It is your responsibility to inspect the package for damages as soon as you receive it. All damages must be reported to us within 24 hours of delivery. Take pictures of the damaged box and the items and email to: support@modernblaze.com

Packages over 100 lbs ship via freight carrier. As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. 

For freight shipments, an adult has to be present at the time of the delivery to inspect the package for damages and sign the delivery receipt.

Freight delivery usually takes between 3 and 7 business days from when your order leaves the warehouse. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 3-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.

Very Important: The most important thing to remember about freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition.

That's why you need to carefully inspect the box BEFORE signing the delivery receipt. If you notice ANYTHING wrong with it, even the smallest scratch or anything else suspicious, mark "DAMAGE" on the receipt and then sign.

When in doubt, write "DAMAGE" on the delivery receipt. 

We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. 

Make sure to open the box and inspect the contents for damages immediately after delivery.


Damages

In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item.

  1. Important Note About Deliveries by Freight: If the damaged item was shipped through a freight carrier, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund of the item. It's critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.

  2. Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Modern Blaze will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Modern Blaze on any export documentation.

To report a damage take pictures of the damaged item and the box with shipping label clearly visible and email them to us: support@modernblaze.com within 5 days after delivery. 

Modern Blaze cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 5 days after delivery.