Touchstone The Ivory™ #80002 - 50.4" x 21.65" Wall Mounted Electric Fireplace, White Frame, Optional Heat, 5118 BTUs, Remote Control
Touchstone Ivory Wall Mounted Electric Fireplace is a beautiful 50" wide electric fireplace with realistic flames and contemporary white frame that will make a strong design statement in your living room, family room or any room in your home.
Touchstone Ivory electric fireplace delivers the beauty of a fireplace without the fire and smokey smell. The Ivory has 2 heat settings (high and low), and will heat a room up to 400 sq. ft. Also, the fireplace's flame can be used without the heating feature. The Ivory is easy to install with easy to follow directions included in the product manual.
- Features a unique, white frame surrounding the flame display
- Includes BOTH: log set and glass crystals
- Features the most realistic flames on the market
- Designed to be mounted onto your wall, but heating feature can be disabled for in-wall recess as well
- Can heat any room up to 400 square feet (5118 BTUs)
- 2 heat settings (high and low)
- Dual mode, operates with or without heat for only flame effect
- Wall mounting brackets included
- Remote control for heat and flame setting (batteries not included)
- Built in timer mode for shut off in 30 minutes to 7.5 hours.
- If mounting under a wall mounted flat panel TV, mount fireplace at least 24" below the bottom of the TV.
- Frame: Ivory Glass
- Fireplace dimensions: 50.4" W x 21.65" H x 5.5" W
- Firebox dimensions (for recessing unit): 38.75" W x 18.75" H x 5" D
- Cord location: the top right side of the fireplace. (On the side of the fireplace, not the back)
- Weight: 46 pounds
- 1-Year Manufacturer Warranty
The Ivory's flames will exceed your expectations. Be sure to check out our video tab on this page to get a view of the flames on this unit. Use it during the day or evening to relax and experience the calming effect of the realistic flames. Some of your friends may even ask if the Ivory is a real gas fireplace. The mesmerizing flame can be viewed without the heat setting, so the Ivory can be enjoyed on cool summer evenings, as well as cold winter nights. The Ivory flames have 5 settings, from a subtle ember glow, to a full fire setting. You can set the flame intensity based on your mood or lighting in the room. All of the flame settings can be controlled by the included remote.
Yes, it does heat your room
The Ivory has two heat settings and is designed to heat a room up to 400 sq. ft. The heating element warms up quickly, and when used with your home's primary heating source you'll find you'll be able to raise your room temperature to get a real cozy setting. The heat setting is controllable from the side of the unit or from the remote control. You can also put the heat on the built-in timer setting, where the Ivory will shut off in anywhere from 30 minutes to 7.5 hours.
Heat Disabled Switch
Since the debut of the Ivory Electric Wall Mounted Fireplace, we have had many customers living in warmer climates purchase the Ivory fireplace. The one request that we have had from those customers is a way to disable the heater so that they could embed the Ivory Fireplace into the wall or use it without the heat. Well, we at Touchstone Home Products listened and have incorporated a heat disable switch into our Ivory fireplaces. On the back of the unit, you will find a switch that will allow you to enable or disable the heater. Once the switch is set to off, the heater on the fireplace will no longer function when the heat button is pressed on the remote or external panel. This will allow those customers that want to recess the Ivory fireplace into the wall the option to now do so. A simple flick of the switch now will enable or disable the heater. No more having to take the unit apart to do this.
Mounting and Use
Mounting your Ivory fireplace is easy, and in most cases, requires just one person for the job. All the instructions are included, and they are easy to follow. The Ivory fireplace comes with an easy to mount bracket that mounts to your wall. Once the bracket is mounted, just hang the fireplace on the bracket and secure it with the provided screws. We do recommend placement high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function far enough away from your ceiling. We recommend placement of the Ivory fireplace at least 24 inches below your ceiling. A popular place that customer mount the Ivory fireplace is under a wall mounted, flat screen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.
If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund. We'll even pay for return shipping!
FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.
All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 4-12 business days of your order.
We will notify you of any changes in the anticipated ship date.
We have no influence over carrier's operations and we cannot make a package within their system move any quicker.
We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.
30 DAY MONEY BACK GUARANTEE - NO RESTOCKING FEES - FREE RETURN SHIPPING
If you're not satisfied with an item that you purchased from Modern Blaze, you can return it within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, submit your request in writing and send it to firstname.lastname@example.org. We will send you a prepaid shipping label and instructions on how to send your item back to us.
The following items may not be returned:
- Products which are eligible for parts under manufacturer warranty;
- Items that have been used or modified in any way.
100% Satisfaction Guarantee
Modern Blaze is committed to providing the best customer service in the industry. Our goal is to make your shopping experience as stress-free as possible and ensure that you are 100% happy with your purchase. We will do our best to satisfy your requirements.
Modern Blaze offers a 30 Day Money Back Guarantee return policy
Unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 20% restocking fee.
- Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
- We will refund the total paid minus original and return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
As a rule, the following cannot be returned:
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
For more information on product returns please refer to our full Return Policy
Touchstone Home Products, Inc. ("Touchstone") warrants that its fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.
INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):
- Replacement of any non-functioning electronic parts
- Free Toll Free tech support (888-978-3531)
INCLUDED IN EXTENDED 2-YEAR WARRANTY:
- 2-year warranty (2 years full replacement)
- Replacement of any non-functioning parts
Toll-Free Customer Service & Support (English & Spanish speaking) includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.
Touchstone where innovation, smart design, and great customer service have made us the leader in the TV lift cabinet business.
Over the years we have spent our time listening to our clients and have used that feedback to build products they are asking for, and with over 7000 TV lift cabinets installed we never stop listening. We have spent many long weeks and weekends at home shows talking to people just like you, finding out not only how our TV lift cabinets perform but what features we can add or remove. The result has been some innovations that we are really proud of, including:
• End of bed cabinets with our own component shelf.• Versatile new cabinets that can go anywhere in any room.• A new line of low cost cabinets in our Elevate line of TV lift cabinets.• Exciting new lift mechanisms that let us set the pace on TV lift cabinet pricing.• Convertible cabinets with glass & wood door panel options.
At Touchstone we oversee every step of the TV lift cabinet production process, from original design to final customer sign off. We use those opportunities to build the best TV lift cabinets available, from the lift mechanism to the integrity of the woodwork.
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FREE Shipping & Returns
If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund.
We'll even pay for return shipping!
Frequently Asked Questions
Is the item in stock?
We strive to update our inventory as often as possible. If for some reason your item became out of stock we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.
Do you offer any discounts?
All our current deals and discounts can be found here: Modern Blaze Coupons and in the announcement bar at the top of the website.
Do you offer trade discounts?
Yes. Details of the program and how to apply can be found here: Trade Membership Program.
Do you price match?
No, we do not. Our goal is to offer the best possible prices to our customers while respecting agreements with our manufacturers. As an authorized dealer, we are legally obligated to not set our prices below the minimum prices provided by the manufacturers. We can not price match any other sellers on the internet who are less careful about these agreements.
When will my order get shipped?
Many items ship Same Day (if ordered by 11 am EST, Monday-Friday). All other items should ship within 2-7 business days of your order date.
What shipping options do you offer?
We offer free standard shipping (curbside) to the continental US. If you need a faster delivery, inside delivery, or a White Glove delivery, we can get you a quote. To get a quote please email email@example.com.
Can you guarantee delivery?
Generally, you should expect delivery within 2-12 business days of your order. However, we cannot guarantee the time that will take FedEx, UPS or a freight carrier to deliver your package. That is completely out of our hands and is determined exclusively by the workload and delivery schedule of a particular freight company.
How does the fireplace come when it is shipped to my home?
Smaller, lighter packages (under 100 lbs) generally ship via FedEx or UPS ground and are left at the door with no signature requirement. Larger and heavier items are shipped LTL freight. They require a delivery appointment and signature of an adult.
Do I have to be home when my order is delivered?
FedEx and UPS do not require a signature and will leave the package in a suitable place near your door. For freight shipments, you have to be present at the time of the delivery to inspect the package and contents for damages and sign the delivery receipt.
What is your return policy?
If you're not satisfied with an item that you purchased from Modern Blaze, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
How do I cancel my order?
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, a standard return procedure applies. Submit your cancellation request to firstname.lastname@example.org.
Has my order shipped?
We will send you an email notifying you that your order has shipped within 1 business day of your order leaving the warehouse to the e-mail address you provide when checking out.
When will my order be delivered?
Transit times vary by location. Delivery should be expected within 2-12 business days of placing the order.
What if my order is damaged during shipment?
In the unlikely event that an item you ordered arrives damaged, you may return it for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item.
Do your fireplaces have any guarantee/warranty?
Yes, all manufacturers we work with offer a 12-months or longer manufacturer warranty on their products. You can find warranty information on each product page and in product manuals.
Do you have a showroom?
No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers.
Where are you located? Can I pick up my order myself?
Our fireplaces are shipped from several different warehouses. Please send us an email to email@example.com for information on a particular product.
Do you charge sales tax?
We do not collect sales tax from our customers, except for the customers located in Indiana.
Where can I find the manuals on the website?
Installation Manuals can be found on each product page in the “DOWNLOADS” section.
Where can I find the Tech Specs on the website?
Tech Specs can be found on each product page in the “DOWNLOADS” section.