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Modern Flames Warranty

In the unlikely event of a problem occurring due to a manufacturing fault within 24 months from the date of purchase of the fireplace, parts will be supplied for repair of the product of the product will be replaced free of charge. Repair or replacement is at the option of Modern Flames. 

Defects must be brought to the attention of Modern Flames Technical Service Department by contacting Modern Flames at 877-268-9353 or 3423 E. Atlanta Ave., Phoenix, AZ 85040. Please have proof of purchase, catalogue/model, and serial numbers available when calling. Limited warranty requires a proof of purchase of the product. 

What this limited warranty does not cover

This limited warranty does not cover consumable items such as the bulbs and the fuses which have a limited lifespan. 

This limited warranty does not apply to products that have been repaired (except by Modern Flames or its authorized service representatives) or otherwise altered. This warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, water damage, improper maintenance or handling, or operation with an incorrect power source. 

Click Here to Download a PDF Warranty Document.