Are you concerned about the safety of your custom burner installation and the possibility of the wind affecting your fire feature's flames? Without proper safety measures, your fireplace can pose a safety risk, especially to kids and pets.
The EcoSmart Fire Plasma Fire Screen is an optional accessory that addresses both of these concerns. This toughened glass screen, with simple stainless steel feet, not only adds style to your fireplace but also provides a safety barrier against the flames.
In addition to its safety features, the Plasma Fire Screen also protects the flames from being blown by the wind, which can compromise their appearance and heat output. With its floating appearance, this screen enhances the overall look of your fireplace while providing added peace of mind.
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EcoSmart Fire offers a full 2-year warranty from date of purchase on stainless steel parts including raw, linished and powder coated.
Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for 1 year from the date of purchase.
Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.
What if I have modified the product?
If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by EcoSmart Inc or The Fire Company Pty Ltd. However, EcoSmart Fire is happy to provide assistance with any issues you are experiencing.
How do I submit a warranty claim?
You will need to provide proof of purchase along with a description and images of the issue. Once you’ve gathered this information, please email all details to customersupport@ecosmartfire.com. Your claim will be reviewed within 7 days and you will be contacted with a decision and the next steps, if applicable.
