EcoSmart Fire Black Glass Charcoal for Ethanol Fireplace (ESF.1.A.CGM)

If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund. We'll even pay for return shipping!

FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US

We offer standard free shipping within the Continental US. If you chose our free shipping, expect your order to arrive within 2-12 business days.

We also offer a Priority Shipping service. With this option, many items ship the same day (if ordered by 11am EST, Monday-Friday) and delivery should be expected within 2-7 business days.

Please note that sometimes we experience unusually high demand and run out of stock. If this happens and the item you ordered is unavailable, we will notify you right away and offer you an option to either wait for the item to become available or to cancel your order.

We will also notify you of any changes in the anticipated ship date.

Our smaller, lighter orders (under 62 lbs) will ship via FedEx or UPS Ground. They will be delivered to your door without a signature requirement.

Our larger, heavier items will be shipped freight via a freight carrier like R+L Carriers, Estes, SAIA, FedEx or UPS Freight. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment.

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

If you need inside delivery, we can arrange it for you at an extra cost. Please contact support@modernblaze.com for details.

Disclaimer: We have no influence over carrier's operations and we cannot make a package within their system move any quicker. We do not issue refunds if your package is not delivered at the time you want it. If you have a deadline, please order early to avoid disappointment. If you paid for our priority shipping and the item arrived later than 7 business days we will refund you the shipping cost.

Modern Blaze is not responsible for any delivery error from the shipping company when the information we have provided is correct. If your package is lost or stolen, we will open a claim with the shipping company and it may take up to 10 days to resolve.

30 DAY MONEY BACK GUARANTEE - NO RESTOCKING FEES - FREE RETURN SHIPPING*

If you're not satisfied with an item that you purchased from Modern Blaze, you can return it within 30 days after delivery for a full refund*, as long as the item is in its original saleable condition and packaging. Items that have been used or modified in any way may not be returned.  *Exclusions to our Free Returns Policy are outlined below.

To return an item, submit your request in writing and send it to support@modernblaze.com. We will send you a prepaid shipping label and instructions on how to send your item back to us. 

The following items may not be returned:

• Products which are eligible for parts under manufacturer warranty;
• Items that have been used or modified in any way.
• Items without the original packaging (including shipping pallet, if applicable).
• Made-to-order items.
• Any items shipped to Canada.
• The following brands and items are excluded and are not eligible for return: Anywhere Fireplace, fuel purchases.

The following brands are eligible for our Free Return Policy, but limited to a 7-Day Returns window:

• Amantii
• Remii
• Sierra Flame

Click Here to read our full Shipping Policy.

Click Here to read our full Return Policy.

EcoSmart Fire offers a full 2-year warranty from date of purchase on stainless steel parts including raw, linished and powder coated.

Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for 1 year from the date of purchase.

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by EcoSmart Inc or The Fire Company Pty Ltd. However, EcoSmart Fire is happy to provide assistance with any issues you are experiencing.

How do I submit a warranty claim?

You will need to provide proof of purchase along with a description and images of the issue. Once you’ve gathered this information, please email all details to customersupport@ecosmartfire.com. Your claim will be reviewed within 7 days and you will be contacted with a decision and the next steps, if applicable.