Blinde Design Metal Log Set is an optional accessory for your Flex Ethanol Fireplace. These metal logs are meant to fill the decorative box or boxes that come with certain fireplace models. Available in Copper and Brass.
These logs are designed to be near heat, but they should not be exposed to open flame. Flex decorative boxes can be filled with something else, but these metal logs are sure to add a modern feel to your home or commercial space.
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EcoSmart Fire offers a full 2-year warranty from date of purchase on stainless steel parts including raw, linished and powder coated.
Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for 1 year from the date of purchase.
Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.
What if I have modified the product?
If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by EcoSmart Inc or The Fire Company Pty Ltd. However, EcoSmart Fire is happy to provide assistance with any issues you are experiencing.
How do I submit a warranty claim?
You will need to provide proof of purchase along with a description and images of the issue. Once you’ve gathered this information, please email all details to customersupport@ecosmartfire.com. Your claim will be reviewed within 7 days and you will be contacted with a decision and the next steps, if applicable.
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