When it comes to enjoying the warmth and beauty of a freestanding fireplace, safety and comfort are paramount concerns.
Unfortunately, windy conditions can often disrupt the flame, compromising both the safety and tranquility of the experience. Without the right accessories, you may find yourself constantly worrying about the stability of the fire.
Introducing the EcoSmart Fire Round Fire Screen for Fire Pit Tables. This luxurious accessory not only adds an additional layer of comfort and peace of mind, but also stabilizes the flame in even the windiest conditions.
Now, you can relax and enjoy the beauty of your fireplace without any safety concerns.
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EcoSmart Fire offers a full 2-year warranty from date of purchase on stainless steel parts including raw, linished and powder coated.
Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for 1 year from the date of purchase.
Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.
What if I have modified the product?
If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by EcoSmart Inc or The Fire Company Pty Ltd. However, EcoSmart Fire is happy to provide assistance with any issues you are experiencing.
How do I submit a warranty claim?
You will need to provide proof of purchase along with a description and images of the issue. Once you’ve gathered this information, please email all details to customersupport@ecosmartfire.com. Your claim will be reviewed within 7 days and you will be contacted with a decision and the next steps, if applicable.
We understand that buying a fireplace online without seeing it in person can be challenging. Let us help!
