If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund. We'll even pay for return shipping!
FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.
All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 4-12 business days of your order.
We will notify you of any changes in the anticipated ship date.
We have no influence over carrier's operations and we cannot make a package within their system move any quicker.
We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.
30 DAY MONEY BACK GUARANTEE - NO RESTOCKING FEES - FREE RETURN SHIPPING
If you're not satisfied with an item that you purchased from Modern Blaze, you can return it within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, submit your request in writing and send it to firstname.lastname@example.org. We will send you a prepaid shipping label and instructions on how to send your item back to us.
The following items may not be returned:
- Products which are eligible for parts under manufacturer warranty;
- Items that have been used or modified in any way.
Any unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 35% restocking fee charged for all returned items
- Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
- We will refund the product price only.
- Inbound and outbound shipping costs will not be refunded.
- Orders processed with discounted or free shipping will not have the initial shipping cost refunded.
- Refunds will be applied to the same payment method used when original purchase was made.
As a rule, the following cannot be returned:
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers packaging
Download Napoleon Return Policy here
Each and every Napoleon fireplace, stove and insert is designed and manufactured to strict quality testing standards and backed by the President’s Limited Lifetime Warranty, guaranteed to give you the solid performance you deserve. (Registered under the world recognized ISO 9001-2008).
Click here to download Napoleon Products Limited Lifetime Warranty
Napoleon warranty registration: https://napoleonproducts.com/napoleon-product-registration/
Napoleon warranty claim form: https://napoleonproducts.com/warranty-claim-consumer-form/
Napoleon’s electric fireplaces install in minutes, creating endless design possibilities for any room. A perfect solution for anyone wanting the calming aesthetics of a fireplace without the need for venting.
Napoleon Fireplaces is proud to be committed to your total home comfort. Time after time, Napoleon has led the way with new and innovative, patented technology. We are proud to say that our products continuously surpass industry standards and our inspiration is you! More than anything we want you to feel confident in choosing Napoleon for your home. Our products are designed to provide that confidence and ensure that every Napoleon Product is beyond compare.
It all began in 1976 when a small steel fabrication business launched by Wolfgang Schroeter started manufacturing steel railings in Barrie, Ontario, Canada. By 1981, the name “Napoleon” was born and, with it, the first single glass door (a first in the industry) using Pyroceram high-temperature ceramic glass and a cast iron frame. This was the first of many milestones for Wolf Steel and over the next few years, the demand for Napoleon’s wood stoves grew beyond Ontario’s borders to the rest of Canada and the United States. Napoleon works with its customers designing and implementing features sought after by discriminating consumers around the globe.
Time after time Wolf Steel has led the way with new and innovative patented technology: exclusive PHAZER® logs, luxurious Napoleon Gas Grills and some of North America’s most advanced state-of-the-art fireplace technology. Innovative engineering and design, advanced manufacturing techniques, dedicated customer service, outstanding product quality, and superior warranties distinguish Napoleon from its competitors.
Napoleon is an ISO9001 – 2008 registered company and operates with 1,200,000+ square feet of manufacturing space and over 1000 employees. We are North America’s largest privately owned manufacturer of quality wood and gas fireplaces (inserts and stoves), gourmet gas and charcoal grills, outdoor living products and heating & cooling products. The only gas furnaces made in Canada.
Napoleon’s commitment to producing quality products combined with honest, reliable service has proven to be a successful framework to ensuring the continued rapid growth of the company.
We are proud to be recognized as one of Canada’s Best Managed Companies and are dedicated to providing quality, home comfort products for over 38 years and counting.
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FREE Shipping & Returns
If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund.
We'll even pay for return shipping!
Frequently Asked Questions
Is the item in stock?
We strive to update our inventory as often as possible. If for some reason your item became out of stock we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.
Do you offer any discounts?
All our current deals and discounts can be found here: Modern Blaze Coupons and in the announcement bar at the top of the website.
Do you offer trade discounts?
Yes. Details of the program and how to apply can be found here: Trade Membership Program.
Do you price match?
No, we do not. Our goal is to offer the best possible prices to our customers while respecting agreements with our manufacturers. As an authorized dealer, we are legally obligated to not set our prices below the minimum prices provided by the manufacturers. We can not price match any other sellers on the internet who are less careful about these agreements.
When will my order get shipped?
Many items ship Same Day (if ordered by 11 am EST, Monday-Friday). All other items should ship within 2-7 business days of your order date.
What shipping options do you offer?
We offer free standard shipping (curbside) to the continental US. If you need a faster delivery, inside delivery, or a White Glove delivery, we can get you a quote. To get a quote please email email@example.com.
Can you guarantee delivery?
Generally, you should expect delivery within 2-12 business days of your order. However, we cannot guarantee the time that will take FedEx, UPS or a freight carrier to deliver your package. That is completely out of our hands and is determined exclusively by the workload and delivery schedule of a particular freight company.
How does the fireplace come when it is shipped to my home?
Smaller, lighter packages (under 100 lbs) generally ship via FedEx or UPS ground and are left at the door with no signature requirement. Larger and heavier items are shipped LTL freight. They require a delivery appointment and signature of an adult.
Do I have to be home when my order is delivered?
FedEx and UPS do not require a signature and will leave the package in a suitable place near your door. For freight shipments, you have to be present at the time of the delivery to inspect the package and contents for damages and sign the delivery receipt.
What is your return policy?
If you're not satisfied with an item that you purchased from Modern Blaze, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
How do I cancel my order?
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, a standard return procedure applies. Submit your cancellation request to firstname.lastname@example.org.
Has my order shipped?
We will send you an email notifying you that your order has shipped within 1 business day of your order leaving the warehouse to the e-mail address you provide when checking out.
When will my order be delivered?
Transit times vary by location. Delivery should be expected within 2-12 business days of placing the order.
What if my order is damaged during shipment?
In the unlikely event that an item you ordered arrives damaged, you may return it for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item.
Do your fireplaces have any guarantee/warranty?
Yes, all manufacturers we work with offer a 12-months or longer manufacturer warranty on their products. You can find warranty information on each product page and in product manuals.
Do you have a showroom?
No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers.
Where are you located? Can I pick up my order myself?
Our fireplaces are shipped from several different warehouses. Please send us an email to email@example.com for information on a particular product.
Do you charge sales tax?
We do not collect sales tax from our customers, except for the customers located in Indiana.
Where can I find the manuals on the website?
Installation Manuals can be found on each product page in the “DOWNLOADS” section.
Where can I find the Tech Specs on the website?
Tech Specs can be found on each product page in the “DOWNLOADS” section.