Patiofyre Warranty

For as long as Patiofyre remains in business and the product remains in production, Patiofyre warranties each and every product to be free of manufacturing defects, and we will repair or replace, at our option, any genuine Patiofyre product or part sold by Patiofyre or an authorized dealer that is deemed defective. Patiofyre does not warranty its products against normal wear and tear or misuse. If your Patiofyre product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. We do not warranty the glass tube or the pellet cartridge in the case of normal wear and tear and/or breakage. This warranty does not include freight charges connected with the shipments for the replacement of defective parts.

Patiofyre warranties its registered products for regular wear and tear for a period of 3 years from the date of purchase, except Patiofyre does not warranty its removable cartridge product nor the glass tube for regular wear and tear and/or breakage. This warranty does not include freight charges connected with the shipments for the replacement of defective parts.

Patiofyre does not warranty any of its products for acts of God or for consumer error, abuse, neglect, mishandling, misuse or accident. However, if a product is unable to be repaired due to incidental mishandling or misuse, Patiofyre may (in its sole discretion) offer you the option to purchase a replacement product for up to 50% off of the MSRP price listed on the Patiofyre website (not including any sales, promotional, or other discounted prices).

Except for the provided warranties, all Patiofyre products are sold as-is, and Patiofyre explicitly excludes and disclaims all implied warranties, including but not limited to any implied warranty of merchantability or implied warranty of fitness.

All warranties shall be void if the unit is not assembled or operated in accordance with the assembly and operational instructions provided with this unit; the unit is resold or traded to another owner; components, accessories, or fuels not compatible with the unit have been used; the unit has been used in commercial or food service application; or the user has abused or otherwise failed to maintain the unit.