As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as the stock is confirmed, we process the payment and ship your order within 2-7 business days.
If your item is on backorder or unavailable we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.
If you choose to wait for the item, we have to charge your card when the decision is made because we can only keep credit card authorizations in our system for up to 7 days. If the card is not charged within 7 days the order gets automatically canceled.
You can check the status of your order here: Order Status
We offer standard free shipping within the Contiguous US. If you chose our free shipping, expect your order to arrive within 2-12 business days.
We also offer priority shipping option. With this option, many items ship the same day (if ordered by 11am EST, Monday-Friday) and delivery should be expected within 2-7 business days.
We will also notify you of any changes in the anticipated ship date.
Disclaimer: We have no influence over carrier's operations and we cannot make a package within their system move any quicker. We do not issue refunds if your package is not delivered at the time you want it. If you have a deadline, please order early to avoid disappointment. If you paid for our priority shipping and the item arrived later than 7 business days we will refund you the shipping cost.
Modern Blaze is not responsible for any delivery error from the shipping company when the information we have provided is correct. If your package is lost or stolen, we will open a claim with the shipping company and it may take up to 10 days to resolve.
We will ship your order using the fastest and most reliable method.
Our smaller, lighter orders—weighing up to 150 lbs and measuring no more than 108 inches in length and 165 inches in combined length and girth—will ship via FedEx or UPS Ground. They will be delivered to your door without a signature requirement.
Our larger, heavier items will be shipped freight via a freight carrier like R+L Carriers, Estes, SAIA, FedEx or UPS Freight. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment.
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
If you need inside delivery, we can arrange it for you at an extra cost. Please contact support@modernblaze.com for details.
We will send you tracking information within 1 business day of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at support@modernblaze.com and make sure to include your order number.
We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
We strongly encourage you to schedule your installation after your unit has been delivered and inspected. While we strive to ensure that your order arrives safely, some issues (including but not limited to damage, lost packages, missing items, etc) occur during transit from time to time. We will do our best to help rectify the situation but we will not be held responsible for labor costs or project delays incurred due to receipt of damaged goods.
You can track your shipment here: Shipment Tracking
FedEx and UPS Ground do not require a signature and will leave the package in a suitable place near your door.
Please inspect the package immediately and report any damages within 24 hours after delivery to support@modernblaze.com.
As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually.
An adult has to be present at the time of the delivery to inspect the package for damages and sign the delivery receipt.
When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 3-4 hours) between 8:00 am and 5:00 pm, Monday through Friday.
Modern Blaze will not be held responsible for any missed delivery appointments. If you have scheduled a delivery appointment with the freight carrier and are not present and available at the scheduled appointment time, you will be responsible for any fees that are incurred as a result, which may include missed delivery and/or storage fees. These fees must be paid in full before we can release your order for re-delivery. If delivery is not rescheduled within 2 business days, the shipment will be automatically returned to us by the carrier. These returns are NOT eligible under our Free Returns Policy. If the unit is returned back to us, we will issue a refund back to your method of payment in the amount of the original order minus inbound and outbound shipping fees, along with any associated missed delivery and/or storage fees.
1. Take a picture of the package before you accept it from the carrier, on or off the truck.
2. Confirm that the shipment is yours. If the shipment isn’t yours, please refuse the delivery and contact our customer service team at support@modernblaze.com within 24 hours. Be sure to record the PRO/Tracking number prior to refusing the shipment.
3. Inspect and count all products that are being delivered. Make sure part numbers and quantities match the packing list. If anything does not match, you must notate it on the BOL and contact our customer service team within 24 hours of receipt.
4. Check for damage to the product. If there is suspected damage, please refuse the shipment. Make sure to take pictures of the damage and clearly notate it on the BOL.
5. Do NOT rush to sign the delivery receipt:
If the shipment is visibly damaged, write "Damaged" on the delivery receipt and refuse the shipment. Notify us as soon as possible.
If you haven't had a chance to open the box and thoroughly check it, write "Upon final inspection" on the delivery receipt. Then we have 24 hours to report any concealed damage. Make sure to provide us photos of undamaged packaging and the product.
If items are missing or wrong items are delivered, you must notate them on the BOL and contact our customer service team at support@modernblaze.com within 24 hours of receipt.
If the package looks undamaged, write “Upon final inspection” on the delivery receipt before signing it. Signing clean can allow carriers to deny liability if any damage is found even within the 24-hour time frame.
If the driver does not allow you to inspect the freight or is not giving you the opportunity to refuse the shipment, do not sign the BOL and contact our customer service team at support@modernblaze.com immediately.
Report any damaged or missing items within 24 hours of delivery to support@modernblaze.com. Please retain all original packaging (including shipping pallet, if applicable) in the event that a return is required.
Following these steps will protect you in case of any damages and make the process of replacing the damaged and/or missing items much smoother.
Modern Blaze cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 24 hours after delivery.
Will the driver allow me to inspect the shipment?
Yes, the driver will allow you to inspect the freight. Some carriers/drivers are more willing to allow this than others as they may not have time to wait for you to break down pallets and open all the products. You will always have the ability to inspect the outer packaging and notate “Upon final inspection” on the BOL accordingly.
Will the carrier allow me to accept a partial shipment?
This will depend on the carrier and the circumstance. Typically, if it is a multi-pallet delivery and only one pallet is damaged, they will allow you to accept the undamaged freight. If there is damage to a specific part of a pallet, you will most likely need to refuse the entire pallet. If you are accepting your shipment partial, please notate on the BOL exactly what is damaged, what is being accepted, and what is being refused.
I suspect that I may be missing or receiving the wrong product, what are my options?
Notate the missing or wrong items on the BOL and notify the Modern Blaze customer service team immediately. You will have 24 hours to report any missing or wrong product. If notified within the 24-hour window, Modern Blaze will ship out the missing items and/or arrange for the wrong product to be shipped back to our facility. Rest assured, as long as we’re notified within 24 hours, we will create a replacement shipment or issue a credit.
In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 24 hours and make a note on the freight delivery receipt that the item is damaged.
You will not be responsible for the shipping costs to return or replace the item.
To report damage, take pictures of the damaged item and the box with shipping label clearly visible and email them to us: support@modernblaze.com within 24 hours after delivery.
Important Note About Deliveries by Freight
We encourage you to take a picture and inspect the packaging of the item before you accept the item from the carrier. It is imperative to make a note on the delivery receipt if you find any irregularities to the packaging prior to the delivery agent leaving. This includes torn shrink wrap, dents and/or tears in packaging, damage to pallet, etc. DO NOT SIGN the delivery slip until items have been inspected.
If damage is visible at the time of delivery, you must:
Refuse the shipment and write "Damaged" on the delivery receipt.
Notify Modern Blaze customer service team immediately within 24 hours of the shipment receipt at support@modernblaze.com.
Take pictures of the damaged product as they are needed for all claims.
Receive an exception number from the driver if the delivery receipt is on an electronic device.
If damage is not visible at the time of delivery, you must:
Sign the BOL, and note “Upon final inspection”.
Open and inspect all product within 24 hours.
Take pictures of the outer packaging to provide evidence that the outer packaging did not have any visible damage at the time of delivery.
Notify Modern Blaze customer service team immediately within 24 hours after delivery at support@modernblaze.com.
Keep the damaged product in or with the original packaging.
The consignee must hold the product and its contents in the same condition as when the damage was discovered while awaiting inspection by the carrier.
Inspections can typically be handled by our team as long as we have the evidence/pictures of the freight at the time of delivery.
Important Note About Freight Forwarders
If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Modern Blaze will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Modern Blaze on any export documentation.
Modern Blaze cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 24 hours after delivery.
We strongly encourage you to schedule your installation after your unit has been delivered and inspected. While we strive to ensure that your order arrives safely, some issues (including but not limited to damage, lost packages, missing items, etc) occur during transit from time to time. We will do our best to help rectify the situation but we will not be held responsible for labor costs or project delays incurred due to receipt of damaged goods.
In the unlikely event your order is missing any items or parts, it is essential that you notify us within 24 hours of delivery.
Once your order is fulfilled, you will receive the tracking number through your email. We highly recommend tracking the shipping status of your order. In the unlikely event your package shows delivered on the carrier’s tracking website but you have not received your item, it is essential that you report the lost package incident to us 2-7 days after the tracking status shows delivered.
To report a lost package or missing items, please email support@modernblaze.com.
Modern Blaze will not be held responsible for any lost package or missing item claims received beyond the above-mentioned timelines.