Touchstone Sideline Elite Recessed Electric Fireplace

If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund. We'll even pay for return shipping!

FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US

We offer standard free shipping within the Continental US. If you chose our free shipping, expect your order to arrive within 2-12 business days.

We also offer a Priority Shipping service. With this option, many items ship the same day (if ordered by 11am EST, Monday-Friday) and delivery should be expected within 2-7 business days.

Please note that sometimes we experience unusually high demand and run out of stock. If this happens and the item you ordered is unavailable, we will notify you right away and offer you an option to either wait for the item to become available or to cancel your order.

We will also notify you of any changes in the anticipated ship date.

Our smaller, lighter orders (under 62 lbs) will ship via FedEx or UPS Ground. They will be delivered to your door without a signature requirement.

Our larger, heavier items will be shipped freight via a freight carrier like R+L Carriers, Estes, SAIA, FedEx or UPS Freight. These shipments are delivered curbside, a delivery appointment and an adult signature are required to receive the shipment.

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

If you need inside delivery, we can arrange it for you at an extra cost. Please contact support@modernblaze.com for details.

Disclaimer: We have no influence over carrier's operations and we cannot make a package within their system move any quicker. We do not issue refunds if your package is not delivered at the time you want it. If you have a deadline, please order early to avoid disappointment. If you paid for our priority shipping and the item arrived later than 7 business days we will refund you the shipping cost.

Modern Blaze is not responsible for any delivery error from the shipping company when the information we have provided is correct. If your package is lost or stolen, we will open a claim with the shipping company and it may take up to 10 days to resolve.

30 DAY MONEY BACK GUARANTEE - NO RESTOCKING FEES - FREE RETURN SHIPPING*

If you're not satisfied with an item that you purchased from Modern Blaze, you can return it within 30 days after delivery for a full refund*, as long as the item is in its original saleable condition and packaging. Items that have been used or modified in any way may not be returned.  *Exclusions to our Free Returns Policy are outlined below.

To return an item, submit your request in writing and send it to support@modernblaze.com. We will send you a prepaid shipping label and instructions on how to send your item back to us. 

The following items may not be returned:

• Products which are eligible for parts under manufacturer warranty;
• Items that have been used or modified in any way.
• Items without the original packaging (including shipping pallet, if applicable).
• Made-to-order items.
• Any items shipped to Canada.
• The following brands and items are excluded and are not eligible for return: Anywhere Fireplace, fuel purchases.

The following brands are eligible for our Free Return Policy, but limited to a 7-Day Returns window:

• Amantii
• Remii
• Sierra Flame

Click Here to read our full Shipping Policy.

Click Here to read our full Return Policy.

Touchstone Home Products, Inc. ("Touchstone") warrants that its fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.

INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):

• Replacement of any non-functioning electronic parts
• Free Toll Free tech support (888-978-3531)

INCLUDED IN EXTENDED 2-YEAR WARRANTY:

• 2-year warranty (2 years full replacement)
• Replacement of any non-functioning parts

Toll-Free Customer Service & Support (English & Spanish speaking) includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.

Touchstone where innovation, smart design, and great customer service have made us the leader in the TV lift cabinet business.

Over the years we have spent our time listening to our clients and have used that feedback to build products they are asking for, and with over 7000 TV lift cabinets installed we never stop listening. We have spent many long weeks and weekends at home shows talking to people just like you, finding out not only how our TV lift cabinets perform but what features we can add or remove. The result has been some innovations that we are really proud of, including:

At Touchstone we oversee every step of the TV lift cabinet production process, from original design to final customer sign off. We use those opportunities to build the best TV lift cabinets available, from the lift mechanism to the integrity of the woodwork.