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4.7 Based on 23 Reviews
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JH
01/17/2021
John H.
United States United States
I recommend this product
Need back ordered battery

Customer support exceptional and product is as advertised. Still have not received the optional lithium battery as that was on back order. Unfortunately the reason why I went this option was due to the lithiumk battery option. The fireplace does not have any plugs near and not into running extension cord. Hopefully battery arrives soon and I can give another review

01/18/2021
Modern Blaze

Hi John, We truly apologize for the inconvenience. We are currently checking this and will keep you posted for any updates. Feel free to message us at support@modernblaze.com if you have any questions or concerns, we will be more than happy to help you.

CK
12/24/2020
Christine K.
United States United States
I recommend this product
Beautiful battery operated logs

Excellent customer service and product is exactly as shown.

JT
12/18/2020
John T.
United States United States
I recommend this product
Sunset charred oak fireplace with battery

Easy to operate.

RH
10/18/2020
Richard H.
United States United States
I recommend this product
Very Realistic Looking in Fireplace

This unit is very easy to install and looks great. Buying from Modern Blaze was a good choice. Their price and quick shipment made this purchase easy. Their customer service is quite good.

AG
10/11/2020
Annette G.
United States United States
I recommend this product
It’s beautiful

It’s beautiful, exactly what I wanted for my wood burning fireplace, BUT, for the price, I was expecting the battery to be included. The description “Modern Flames Sunset Charred Oak Electric Fireplace Insert with Battery & Wi-Fi” is very misleading. Does it not say “with Battery” ?

10/15/2020
Modern Blaze

We are glad that you liked the fireplace. The battery is an optional accessory that you can select as an add-on while purchasing. We apologize for the confusion and we do appreciate the feedback. We will definitely take this into consideration in improving our product descriptions.

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