Skip to content
CYBER SALE - 15% OFF Most Items With Code "CYBER" *Exclusions Apply >>
CYBER SALE - 15% OFF Most Items With Code "CYBER" *Exclusions Apply >>
Customer Reviews
4.7 Based on 3 Reviews
Write a Review Ask a Question
  • Reviews
  • Questions

Thank you for submitting a review!

Your input is very much appreciated. Share it with your friends so they can enjoy it too!

Filter Reviews:
  • fireplace
  • customer service
  • room
  • shipping courier
  • handle
  • need
  • replacement fireplace
  • warranty claim
  • Modern Flames
  • manufacturer
JS
10/19/2020
Jackie S.
United States United States
I recommend this product
Beautiful electric fire insert!

This was shipped via a shipping courier and arrived undamaged and was packed well. It was SO EASY to set up - I did this on my own within a half hour or so. I have this in an old brick fireplace in my home and fits perfectly! I only have 2 issues - 1.) The remote control does not work. I am working with customer service now to get this sorted out. Funny enough, my Roku remote will turn the fireplace on and off, but the included remote does not work at all. 2.) There is a clicking noise that is pretty noticeable while the "flames" are on. It's not too terrible but if the room is completely silent it might get kind of annoying.

RB
01/22/2020
Robert B.
United States United States
I recommend this product
Great Experience

Fantastic customer service. Upon arrival of my fireplace, it appeared that the heat function was not working. I contacted Modern Blaze customer service and after some troubleshooting, that included the manufacturer Modern Flames, it was decided that I needed a warranty claim. I did not have to do anything, the warranty with Modern Flames was handle by the customer service representative at Modern Blaze and within a week the replacement fireplace arrived and worked perfectly. When the need arises, I will definitely consider Modern Blaze.

MM
12/18/2016
Margaret M.
US US
Excellent help! Sales and service.

I received professional help explaining product before purchase. Arrived on time and in great condition! Modern Flames shows signs of a quality product. Thanks, Mark

Facebook retargeting pixel

We are here for you

We understand that buying a fireplace online without seeing it in person can be challenging. Let us help!