If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund. We'll even pay for return shipping!
FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.
All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 4-12 business days of your order.
We will notify you of any changes in the anticipated ship date.
We have no influence over carrier's operations and we cannot make a package within their system move any quicker.
We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.
30 DAY MONEY BACK GUARANTEE - NO RESTOCKING FEES - FREE RETURN SHIPPING
If you're not satisfied with an item that you purchased from Modern Blaze, you can return it within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, submit your request in writing and send it to firstname.lastname@example.org. We will send you a prepaid shipping label and instructions on how to send your item back to us.
The following items may not be returned:
- Products which are eligible for parts under manufacturer warranty;
- Items that have been used or modified in any way.
100% Satisfaction Guarantee
Modern Blaze is committed to providing the best customer service in the industry. Our goal is to make your shopping experience as stress-free as possible and ensure that you are 100% happy with your purchase. We will do our best to satisfy your requirements.
Modern Blaze offers a 30 Day Money Back Guarantee return policy*
Unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 20% restocking fee.
- Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
- We will refund the product price only.
- Original shipping charges are non-refundable.
- You are responsible for return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
As a rule, the following cannot be returned:
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
For more information on product returns please refer to our full Return Policy
In the unlikely event of a problem occurring due to a manufacturing fault within 24 months from the date of purchase of the fireplace, parts will be supplied for repair of the product of the product will be replaced free of charge. Repair or replacement is at the option of Modern Flames.
Defects must be brought to the attention of Modern Flames Technical Service Department by contacting Modern Flames at 877-268-9353 or 3423 E. Atlanta Ave., Phoenix, AZ 85040. Please have proof of purchase, catalogue/model, and serial numbers available when calling. Limited warranty requires a proof of purchase of the product.
What this limited warranty does not cover
This limited warranty does not cover consumable items such as the bulbs and the fuses which have a limited lifespan.
This limited warranty does not apply to products that have been repaired (except by Modern Flames or its authorized service representatives) or otherwise altered. This warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, water damage, improper maintenance or handling, or operation with an incorrect power source.
Click Here to Download a PDF Warranty Document.
Modern Flames is known as the innovative leader in modern, contemporary electric fireplace design and technology for residential and commercial settings. The company pioneered the introduction of the contemporary linear electric fireplace throughout North America in 2008. The look has since become a very popular application for architects, designers, builders and homeowners because of the extremely realistic flame appearance paired with the ease of installation and overall cost compared to a gas or wood fireplace.
New products are added to the lineup each year with the most popular model being the award winning CLX (Custom linear deluxe) electric fireplace series. This series consists of three standard sizes of 40”, 60” and 100” in length. The size of each unit is the only aspect of the fireplace that is standard. Each fireplace can be customized into different ember bed options such as glass or stones and can be completely changed into the cool and serene image of a blue flame appearance. The CLX series can also be recessed into a 2×4 wall and features energy saving LED flame technology, high-tech touch screen controls and optional real stone fronts.
Future unique products are being designed around the constantly changing market with the ideas and input from designers and architects for the future inclinations of the design trends. Expect to see more great designs and product innovation in the coming years that create easy solutions for fireplace designs in all types of different applications.
After listening and receiving feedback from trusted clients, Modern Flames determined their customer base was looking for products that could be customized in both design and size to best accommodate a specific project requirement. Modern Flames now has the unique capability to manufacture these customized products and have participated in custom projects for clients such as Nygard International, Texas Tech University, University of Nebraska, Hyatt Regency, Wendy’s Corporation, Cineplex Entertainment and many more. Each custom model is designed specifically for that particular project to reach upmost customer satisfaction.
Modern Flames is featured in popular trade shows across North America including; IIDEX Canada (Toronto, ON), Hospitality & Design Expo (Las Vegas, NV), International Contemporary Furniture Fair (New York, NY), Hearth Patio and BBQ Expo (Orlando, FL), International Builders Show (Las Vegas, NV) as well as others. With new distribution in Australia/ New Zealand and Europe, International shows will be added to the calendar for 2013.
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FREE Shipping & Returns
If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund.
We'll even pay for return shipping!
Frequently Asked Questions
Is the item in stock?
We strive to update our inventory as often as possible. If for some reason your item became out of stock we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.
Do you offer any discounts?
All our current deals and discounts can be found here: Modern Blaze Coupons and in the announcement bar at the top of the website.
Do you offer trade discounts?
Yes. Details of the program and how to apply can be found here: Trade Membership Program.
Do you price match?
No, we do not. Our goal is to offer the best possible prices to our customers while respecting agreements with our manufacturers. As an authorized dealer, we are legally obligated to not set our prices below the minimum prices provided by the manufacturers. We can not price match any other sellers on the internet who are less careful about these agreements.
When will my order get shipped?
Many items ship Same Day (if ordered by 11 am EST, Monday-Friday). All other items should ship within 2-7 business days of your order date.
What shipping options do you offer?
We offer free standard shipping (curbside) to the continental US. If you need a faster delivery, inside delivery, or a White Glove delivery, we can get you a quote. To get a quote please email email@example.com.
Can you guarantee delivery?
Generally, you should expect delivery within 2-12 business days of your order. However, we cannot guarantee the time that will take FedEx, UPS or a freight carrier to deliver your package. That is completely out of our hands and is determined exclusively by the workload and delivery schedule of a particular freight company.
How does the fireplace come when it is shipped to my home?
Smaller, lighter packages (under 100 lbs) generally ship via FedEx or UPS ground and are left at the door with no signature requirement. Larger and heavier items are shipped LTL freight. They require a delivery appointment and signature of an adult.
Do I have to be home when my order is delivered?
FedEx and UPS do not require a signature and will leave the package in a suitable place near your door. For freight shipments, you have to be present at the time of the delivery to inspect the package and contents for damages and sign the delivery receipt.
What is your return policy?
If you're not satisfied with an item that you purchased from Modern Blaze, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
How do I cancel my order?
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, a standard return procedure applies. Submit your cancellation request to firstname.lastname@example.org.
Has my order shipped?
We will send you an email notifying you that your order has shipped within 1 business day of your order leaving the warehouse to the e-mail address you provide when checking out.
When will my order be delivered?
Transit times vary by location. Delivery should be expected within 2-12 business days of placing the order.
What if my order is damaged during shipment?
In the unlikely event that an item you ordered arrives damaged, you may return it for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item.
Do your fireplaces have any guarantee/warranty?
Yes, all manufacturers we work with offer a 12-months or longer manufacturer warranty on their products. You can find warranty information on each product page and in product manuals.
Do you have a showroom?
No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers.
Where are you located? Can I pick up my order myself?
Our fireplaces are shipped from several different warehouses. Please send us an email to email@example.com for information on a particular product.
Do you charge sales tax?
We do not collect sales tax from our customers, except for the customers located in Indiana.
Where can I find the manuals on the website?
Installation Manuals can be found on each product page in the “DOWNLOADS” section.
Where can I find the Tech Specs on the website?
Tech Specs can be found on each product page in the “DOWNLOADS” section.