If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund. We'll even pay for return shipping!
FAST, FREE SHIPPING ON ALL ORDERS TO THE CONTINENTAL US
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.
All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 4-12 business days of your order.
We will notify you of any changes in the anticipated ship date.
We have no influence over carrier's operations and we cannot make a package within their system move any quicker.
We do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.
30 DAY MONEY BACK GUARANTEE - NO RESTOCKING FEES - FREE RETURN SHIPPING
If you're not satisfied with an item that you purchased from Modern Blaze, you can return it within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, submit your request in writing and send it to firstname.lastname@example.org. We will send you a prepaid shipping label and instructions on how to send your item back to us.
The following items may not be returned:
- Products which are eligible for parts under manufacturer warranty;
- Items that have been used or modified in any way.
100% Satisfaction Guarantee
Modern Blaze is committed to providing the best customer service in the industry. Our goal is to make your shopping experience as stress-free as possible and ensure that you are 100% happy with your purchase. We will do our best to satisfy your requirements.
Modern Blaze offers a 30 Day Money Back Guarantee return policy
Unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 20% restocking fee.
- Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
- We will refund the total paid minus original and return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
As a rule, the following cannot be returned:
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
For more information on product returns please refer to our full Return Policy
All Furnitech products are warranted, with the exception of glass, to the original purchaser at the time of purchase and for a period of 3 years thereafter. Glass is warranted to the original purchaser at the time of purchase and for a period of thirty (30) days thereafter.
Warranty is valid in the United States of America and Canada. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing or defective parts immediately after opening the carton. To receive a replacement or missing part(s) under this warranty, call our Customer Service Department at 1-877-798-8726. Please have the model number ready. You will also need your sales receipt or other proof of purchase.
Replacement part(s) will be shipped to you at no charge with Furnitech assuming all shipping and handling expense. We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects", as used in this warranty, is defined as any imperfections that impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For 3 years after the date of purchase, Furnitech will replace any part that is defective in material or workmanship. This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.
The warranty does not cover:
1) defects caused by shipping, claims for damage during transit to you should be placed immediately by you to the transportation company;
2) defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements;
3) cosmetic damage;
4) labor or assembly costs.
There are no warranties, express or implied, including without limitation merchantability or fitness for particular use, except as (i) contained herein or (ii) required by applicable law in the state whose law governs (which shall be New York absent controlling law imposing the law of another state in lieu thereof as governing law).
All warranties of whatsoever derivation shall be limited to the term set forth above unless otherwise required by applicable law. Manufacturer's employees or representatives'... ORAL OR OTHER WRITTEN STATEMENTS DO NOT CONSTITUTE WARRANTIES, shall not be relied upon by Buyer, and are not a part of the contract for sale or this limited warranty. Except as provided herein, Furnitech shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages.
Some states do not allow limitation on how long an implied warranty can last or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
Furnitech’s manufacturing base is in Southern Brazil allowing accessibility to a wide range of natural resources, prominent technology and manufacturing platforms.
Utilizing the inspirational talents of designers both in New York and Sao Paulo, Furnitech’s products are designed for discriminating people with well-appointed homes who expect nothing less than quality, functional products at a great value.
The synthesis of innovative design talent, unsurpassed quality, function and a firm commitment to sustainability is the cornerstone of our diverse line of home furnishings.
The foundation of our line is a wide range of contemporary and modern entertainment TV consoles offered in fashionable wood and lacquer finishes.
All products are stocked and shipped from its warehouse facility in New Jersey.
Save $ 120 today!
FREE Shipping & Returns
If for any reason, you are unsatisfied with your purchase from Modern Blaze you may return it in its original condition and packaging within 30 days for a full refund.
We'll even pay for return shipping!
Frequently Asked Questions
Is the item in stock?
We strive to update our inventory as often as possible. If for some reason your item became out of stock we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.
Do you offer any discounts?
All our current deals and discounts can be found here: Modern Blaze Coupons and in the announcement bar at the top of the website.
Do you offer trade discounts?
Yes. Details of the program and how to apply can be found here: Trade Membership Program.
Do you price match?
No, we do not. Our goal is to offer the best possible prices to our customers while respecting agreements with our manufacturers. As an authorized dealer, we are legally obligated to not set our prices below the minimum prices provided by the manufacturers. We can not price match any other sellers on the internet who are less careful about these agreements.
When will my order get shipped?
Many items ship Same Day (if ordered by 11 am EST, Monday-Friday). All other items should ship within 2-7 business days of your order date.
What shipping options do you offer?
We offer free standard shipping (curbside) to the continental US. If you need a faster delivery, inside delivery, or a White Glove delivery, we can get you a quote. To get a quote please email email@example.com.
Can you guarantee delivery?
Generally, you should expect delivery within 2-12 business days of your order. However, we cannot guarantee the time that will take FedEx, UPS or a freight carrier to deliver your package. That is completely out of our hands and is determined exclusively by the workload and delivery schedule of a particular freight company.
How does the fireplace come when it is shipped to my home?
Smaller, lighter packages (under 100 lbs) generally ship via FedEx or UPS ground and are left at the door with no signature requirement. Larger and heavier items are shipped LTL freight. They require a delivery appointment and signature of an adult.
Do I have to be home when my order is delivered?
FedEx and UPS do not require a signature and will leave the package in a suitable place near your door. For freight shipments, you have to be present at the time of the delivery to inspect the package and contents for damages and sign the delivery receipt.
What is your return policy?
If you're not satisfied with an item that you purchased from Modern Blaze, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
How do I cancel my order?
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped. If your order has been shipped, a standard return procedure applies. Submit your cancellation request to firstname.lastname@example.org.
Has my order shipped?
We will send you an email notifying you that your order has shipped within 1 business day of your order leaving the warehouse to the e-mail address you provide when checking out.
When will my order be delivered?
Transit times vary by location. Delivery should be expected within 2-12 business days of placing the order.
What if my order is damaged during shipment?
In the unlikely event that an item you ordered arrives damaged, you may return it for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item.
Do your fireplaces have any guarantee/warranty?
Yes, all manufacturers we work with offer a 12-months or longer manufacturer warranty on their products. You can find warranty information on each product page and in product manuals.
Do you have a showroom?
No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers.
Where are you located? Can I pick up my order myself?
Our fireplaces are shipped from several different warehouses. Please send us an email to email@example.com for information on a particular product.
Do you charge sales tax?
We do not collect sales tax from our customers, except for the customers located in Indiana.
Where can I find the manuals on the website?
Installation Manuals can be found on each product page in the “DOWNLOADS” section.
Where can I find the Tech Specs on the website?
Tech Specs can be found on each product page in the “DOWNLOADS” section.