Our patented heavy duty Stainless Steel Offset Infrared Patio Heater introduces a new revolution in outdoor heating. Operating at 90% heating efficiency, this infrared patio heater runs on regular household electric current and is substantially less expensive to operate than propane patio heaters. This adaptable unit can be used indoors and outdoors and has wheels for easy mobility.
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-5 business days.
All other items should ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 2-12 business days of your order.
We will ship your order using the fastest and most reliable method. Generally, our smaller, lighter electric fireplaces will ship via FedEx or UPS. Larger, heavier electric fireplace packages ship via a truck freight carrier. Ex: Yellow Freight, Roadway, or FedEx Freight.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.
Read our complete Shipping Policy for more details.
Modern Blaze is committed to providing the best customer service in the industry. Our goal is to make your shopping experience as stress-free as possible and ensure that you are 100% happy with your purchase. We will do our best to satisfy your requirements.
Any unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
For more information on product returns please refer to our full Return Policy
All Fire Sense/Patio Sense products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Fire Sense/Patio Sense will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.
Fire Sense/Patio Sense retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion .
To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Fire Sense/Patio Sense will not replace missing components from any package purchased through an online auction. Fire Sense/Patio Sense retains the exclusive right to either repair or replace the unit with a newly overhauled (NOH) unit or new unit at its sole discretion. Call or e-mail Fire Sense/Patio Sense Customer Service and describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit’s serial number (if available), your return shipping address, a daytime telephone number and an e-mail address.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us your order number with a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.
Our 100% Best Price Guarantee has some limitations:
Fire Sense is the leading brand name in outdoor heating and electric fireplaces. Established in 1998, as one of the brands of the Well Traveled Living product family, Fire Sense focuses on innovative design, product quality and world class customer service. The Fire Sense product range consists of gas and electric patio heaters, fire pits, patio fireplaces, patio torches and electric fireplaces. All Fire Sense products are designed in the United States and manufactured around the globe. Fire Sense products can be found at major retailers, specialty stores, catalogs and online. Every Fire Sense product comes with a one year guarantee. Exceptional customer service is available online or toll free from the company’s Amelia Island, Florida customer support center. Additionally, warranty or replacement parts are available for same day shipment. Fire Sense is continually developing new product technologies and designs. We welcome the opportunity to earn your business. Fire Sense, “The Fire of Living”.
All our current deals and discounts can be found on our website. You might see a pop-up box with a coupon offer or a coupon code right under the price on the product page or on the bar at the very top of the page. You might also want to subscribe to our email list (at the bottom of the page) to receive notifications about our future promotions.
Yes. Details of the program and how to apply can be found here: Trade Membership Program
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-7 business days.
All other items should ship within 2-5 business days of your order date. Transit times vary depending on location, but you should expect delivery within 2-10 business days of your order. Please see Shipping Information for more details.
Smaller, lighter packages generally ship in one carton via FedEx or UPS ground. Larger and heavier items will be shipped freight.
For smaller items that deliver via FedEx of UPS, you generally do not have to be home. The Carrier will leave the package at your door or designated package delivery area.
Larger items that are delivered via freight carrier require your signature. The freight company will call you at least 24 hours in advance to make a delivery appointment.
Should you be dissatisfied with your purchase, we will refund 100% of your purchase amount with no re-stocking fees, you only have to pay for the return shipping*. Just call or email us for return instructions within 14 days of receiving your shipment. The returned item must be in sellable condition and in the original packaging. You will be responsible for the cost of return freight.
*Our return policy does not apply to Amantii, Anywhere Fireplace, and Classic Flames products. These manufacturers do not accept customer remorse returns for any reason. If you are interested in purchasing one of these brands, please make sure you take all the correct measurements you need before placing the order.
Please read our Return Policy for further information.
When your order is shipped, a notification will be sent to the email address we have on file. This email will include a tracking number that will allow you determine the delivery date and status.
In the unlikely event your purchase is damaged:
Please note all the damages on the bill of lading, refuse the shipment and contact us immediately, email firstname.lastname@example.org.
YOU MUST CONTACT US WITHIN 7 DAYS from the date of delivery to report damaged or defective merchandise. After the seven-day period, the product cannot be reported as damaged and/or returned for exchange or refund.
Yes, we only work with the manufacturers that offer a 12-months and more manufacturer's warranty for all fireplaces and burners, excluding accessories and ex-display items. We are confident that the products we supply are of a very high quality and that you will be very pleased with them. We also believe in providing the highest standard of customer service and products free from manufacturer's faults in performance or appearance.
If a product develops a fault within the warranty period, please contact the manufacturer. Some of the manufacturers offer online warranty registration, you can find this information on our website: http://modernblaze.com/pages/warranty-registration. Please note that misusing your fireplace (i.e. overfilling ethanol fireplace with fuel or using a wrong fuel with a higher percentage of alcohol) will void your guarantee and you will not be eligible for a replacement. Make sure to read the product manual before you start using your fireplace.
No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers.
Our fireplaces are shipped from several different warehouses. Please email us at email@example.com for information on a particular product. Make sure to include a complete name of the product and the state you are located in.
We do not collect sales tax from our customers, except for the customers located in Indiana.
The amount of BTUs required for your home is dependent on several factors such as the climate in your area, and several features of your home including the size, the floor plan (single-storey or two-storey), the room layouts, the quality of insulation, the quantity of windows, and the location of the fireplace / stove. On average, 10,000 BTU can heat up approximately 500 square feet, depending on floor plan, windows, ceiling height, etc.