$ 295.99 $ 349.00
Serendipity’s unique, patent pending touch screen display sets it apart from all other electric fireplaces of its style. In addition to the touch screen feature, Serendipity can be hung as wall décor, and can also stand independently using the included custom display stand. This unit can be operated with or without heat by a forced air heater that's operable at two temperature levels. The Serendipity also features a decorative LED backlight that glows with five color options: Amber, Blue, Amber & Blue, Color Cycling and Off. Slim line remote control included.
All in-stock items ship within 2-7 business days of your order date. Transit times vary depending on location, but you should expect delivery within 5-12 business days of your order.
We will ship your order using the fastest and most reliable method. Generally, our smaller, lighter electric fireplaces will ship via FedEx or UPS. Larger, heavier electric fireplace packages ship via a truck freight carrier. Ex: Yellow Freight, Roadway, or FedEx Freight.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.
Read our complete Shipping Policy for more details.
Classic Flame will not accept customer remorse returns for any reason. If you are interested in purchasing a fireplace, please make sure you take all the correct measurements you need before placing the order.
If you refuse delivery of a product or it is unable to be delivered to the address you provided, we are unable to track your package back and it will result in not being able to refund your purchase.
In the event of damage to your product in shipping, please note it on the paperwork provided by the driver, take pictures, and contact firstname.lastname@example.org immediately to arrange for replacement and pick-up.
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations:
Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
This warranty is non-transferable and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product,except as provided by law.
All other warranties – expressed or implied –with respect to the product, its components, and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
The manufacturer neither assumes nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
The warranties as outlined within this document do not apply to non-accessories used in conjunction with the installation of this product.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation. b. Any unauthorized alteration, willful abuse, accident, or misuse of the product. c. You do not have the original receipt of purchase.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us your order number with a link to the same product on our website, or on our competitor's website within six months from the date of your order and we will process the credit accordingly.
Our 100% Best Price Guarantee has some limitations:
ClassicFlame is the world leader in the design and manufacturing of electric fireplaces
ClassicFlame has earned the reputation of “The Finest Furniture in the Electric Fireplace Industry”.
ClassicFlame employs the highest manufacturing protocols including:
$ 295.99 $ 349.00
All our current deals and discounts can be found on our website. You might see a pop-up box with a coupon offer or a coupon code right under the price on the product page or on the bar at the very top of the page. You might also want to subscribe to our email list (at the bottom of the page) to receive notifications about our future promotions.
Yes. Details of the program and how to apply can be found here: Trade Membership Program
Many items ship Same Day (if ordered by 11am EST, Monday-Friday). Transit times will vary, but delivery should be expected within 2-7 business days.
All other items should ship within 2-5 business days of your order date. Transit times vary depending on location, but you should expect delivery within 2-10 business days of your order. Please see Shipping Information for more details.
Smaller, lighter packages generally ship in one carton via FedEx or UPS ground. Larger and heavier items will be shipped freight.
For smaller items that deliver via FedEx of UPS, you generally do not have to be home. The Carrier will leave the package at your door or designated package delivery area.
Larger items that are delivered via freight carrier require your signature. The freight company will call you at least 24 hours in advance to make a delivery appointment.
Should you be dissatisfied with your purchase, we will refund 100% of your purchase amount with no re-stocking fees, you only have to pay for the return shipping*. Just call or email us for return instructions within 14 days of receiving your shipment. The returned item must be in sellable condition and in the original packaging. You will be responsible for the cost of return freight.
*Our return policy does not apply to Amantii, Anywhere Fireplace, and Classic Flames products. These manufacturers do not accept customer remorse returns for any reason. If you are interested in purchasing one of these brands, please make sure you take all the correct measurements you need before placing the order.
Please read our Return Policy for further information.
When your order is shipped, a notification will be sent to the email address we have on file. This email will include a tracking number that will allow you determine the delivery date and status.
In the unlikely event your purchase is damaged:
Please note all the damages on the bill of lading, refuse the shipment and contact us immediately, email email@example.com.
YOU MUST CONTACT US WITHIN 7 DAYS from the date of delivery to report damaged or defective merchandise. After the seven-day period, the product cannot be reported as damaged and/or returned for exchange or refund.
Yes, we only work with the manufacturers that offer a 12-months and more manufacturer's warranty for all fireplaces and burners, excluding accessories and ex-display items. We are confident that the products we supply are of a very high quality and that you will be very pleased with them. We also believe in providing the highest standard of customer service and products free from manufacturer's faults in performance or appearance.
If a product develops a fault within the warranty period, please contact the manufacturer. Some of the manufacturers offer online warranty registration, you can find this information on our website: http://modernblaze.com/pages/warranty-registration. Please note that misusing your fireplace (i.e. overfilling ethanol fireplace with fuel or using a wrong fuel with a higher percentage of alcohol) will void your guarantee and you will not be eligible for a replacement. Make sure to read the product manual before you start using your fireplace.
No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers.
Our fireplaces are shipped from several different warehouses. Please email us at firstname.lastname@example.org for information on a particular product. Make sure to include a complete name of the product and the state you are located in.
We do not collect sales tax from our customers, except for the customers located in Indiana.
The amount of BTUs required for your home is dependent on several factors such as the climate in your area, and several features of your home including the size, the floor plan (single-storey or two-storey), the room layouts, the quality of insulation, the quantity of windows, and the location of the fireplace / stove. On average, 10,000 BTU can heat up approximately 500 square feet, depending on floor plan, windows, ceiling height, etc.