Touchstone Home Products, Inc. ("Touchstone") warrants that its fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.
INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):
- Replacement of any non-functioning electronic parts
- Free Toll Free tech support (888-978-3531)
INCLUDED IN EXTENDED 2-YEAR WARRANTY:
- 2-year warranty (2 years full replacement)
- Replacement of any non-functioning parts
Toll-Free Customer Service & Support (English & Spanish speaking) includes cleaning instructions for stain removal, cleaning products, and/or assistance from a professional cleaner or a repair technician.