The Bio Flame Warranty

  • The Bio Flame fireplaces are guaranteed 3-year parts and labor. Warranty begins on the date of purchase. Items that are deemed (un-fixable) will be replaced with the same or similar model.
  • Warranty will be applied on presentation of a dated receipt and is strictly limited to factory service repair of the piece or pieces that are found to be defective.
  • Installation costs will not be reimbursed in any case as damages for any reason whatsoever.
  • The manufacturer will not be held responsible for any incidental or consequential defects, on goods or individuals.
  • The warranty will not be applied if devices have been subjected to abnormal use or if used under other conditions of use than the ones they were intended for.
  • The warranty will not apply in the case of deterioration or accident due to negligence, damages caused by failing to maintain and service the device or resulting from an alteration of material.