Warranties are subject to the Terra Flame Home Limited Warranty. Returns will not be accepted without prior written notice.
Terra Flame Home, Inc. (“Terra Flame Home”) warrants the original owner that this product will be free of defects in material or workmanship for the period of one year from the date of original purchase from Terra Flame Home, if (i) the allegedly defective product has not been abused, misused or improperly maintained and or repaired during the warranty period, (ii) the defect is not caused by water damage/flooding, fire, explosion, earthquakes or similar phenomenon, and (iii) the defect is not caused by improper installation (unless installed by Terra Flame Home.) In order to obtain warranty service, the user must first complete a warranty claims form. Terra Flame Home will determine if the product will be inspected on site or returned to Terra Flame Home. If after the inspection Terra Flame Home finds the product is defective as claimed, Terra Flame Home will, at its option, repair or replace the product free of charge, or Terra Flame Home may in its sole discretion, refund the purchase price. Terra Flame Home warrants any repaired or replaced products for ninety days after shipment or threw the end of the warranty period, whichever is longer. All products or parts that are replaced become the property of Terra Flame Home.