Napoleon Guarantee & Returns
Any unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 35% restocking fee charged for all returned items
- Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
- We will refund the product price only.
- Inbound and outbound shipping costs will not be refunded.
- Orders processed with discounted or free shipping will not have the initial shipping cost refunded.
- Refunds will be applied to the same payment method used when original purchase was made.
As a rule, the following cannot be returned:
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers packaging