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Napoleon Guarantee & Returns

Any unused, resalable merchandise in new, uninstalled condition and in original packaging may be returned for a refund within 30 days of the delivery date. 

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 35% restocking fee charged for all returned items 
  • Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
  • We will refund the product price only.
  • Inbound and outbound shipping costs will not be refunded.
  • Orders processed with discounted or free shipping will not have the initial shipping cost refunded.
  • Refunds will be applied to the same payment method used when original purchase was made.

As a rule, the following cannot be returned:

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers packaging

Download Napoleon Return Policy here