All Fire Sense/Patio Sense products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Fire Sense/Patio Sense will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.
Fire Sense/Patio Sense retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion .
PROCEDURE FOR CLAIMS UNDER LIMITED WARRANTY
To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Fire Sense/Patio Sense will not replace missing components from any package purchased through an online auction. Fire Sense/Patio Sense retains the exclusive right to either repair or replace the unit with a newly overhauled (NOH) unit or new unit at its sole discretion. Call or e-mail Fire Sense/Patio Sense Customer Service and describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit’s serial number (if available), your return shipping address, a daytime telephone number and an e-mail address.