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Eco-Feu FAQ's

Where does Eco-Feu’s Bio-Ethanol come from?

While we have sourced our Bio-Ethanol from different crops since 2008, we currently use Canadian Corn bi-products (parts unsuitable for human or animal consumption).

Does Eco-Feu install Fireplaces?

We do not. Our fireplaces install on a wall in less than 15 minutes with the provided mounting bracket (wall units). Custom applications like recessing the fireplace into another surface will be the responsibility of the buyer and are easily performed by contractors.

How long will a fire last?

We’ve designed the fireplaces’ burn time to accommodate their typical use time. Tabletops generally burn between 3 and 5 hours while our larger designs burn between 4 and 7 hours. Please see the product specifications for your chosen product’s burn time.

Does it have any effect on the smell or the safety of the air in my home?

Eco-Feu fireplaces and fuel are safe to use indoors and out. While you will not need a chimney because the flames produce no smoke, you should not install a unit in small washrooms or bedrooms. Ethanol fire features emit a minimal smell for a few minutes at the beginning and end of a burn cycle similar to a candle. A room that has proper ventilation is ideal. When your unit is not in use, keep the shutter closed.

How much heat do our fireplaces emit?

Our fireplaces feature real flames and thus produce substantial heat. Please see the product specifications for your chosen product’s heat output and note that the heat output can be controlled through the shutter mechanism.

I have a wood burning fireplace and want to convert it to bio-ethanol. What should I do?

Our Insert and Insert XL models are designed with your situation in mind. Replace your log rack with the Insert models for a beautiful flame with or without an open chimney trap. Click here to be directed to the Insert or Insert XL product profile and video.

Are these products covered under Warranty?

All of our fireplaces are covered by our 3-year Manufacturer's Warranty

Can you customize the units in any way?

The designs in our collection cannot be customized. We do however offer burners on their own. Many designers and contractors will create their own designs with our burners.

 

Can these fireplaces be used indoors and outdoors?

Yes. Our products are designed for both indoor and outdoor applications. They should not be exposed to the elements. Tabletops can be brought inside when not in use, we offer covers for our free-standing models and our wall mounted models should be installed in a sheltered area. 

How much will my fuel costs amount to?

Bio-Ethanol is a very efficient fuel to convert into flames. Our tabletop models will cost on average about $0.60 per hour, our 1.5L burner models will cost about $1.40 per hour and our largest burners will cost about $2.00 per hour

How long will it take to ship?

In keeping with the quality of the products we sell, we pride ourselves on providing outstanding customer service. We typically ship within 1 business day from order confirmation. Quebec and Ontario customers will receive their order within 1 to 2 business days after we ship, and other provinces and territories can expect their order within 4 to 7 business days of us shipping.

My unit won’t ignite correctly, what should I do?

If you’re experiencing small, blue or momentary flames please ensure that the burner is filled to the ‘Max’ fill marker. Not only will this ensure that your flames will stay lit but also ensure they reach their optimal height and color faster. It is also important to note that the fuel should be kept at room temperature. If the fuel you want to use is cooler than room temperature, it may become difficult to light.

Are Eco-Feu products certified?

We offer a large array of designs certified according to both UL and ULC standards. Please see product pages for certification details.

How do I purchase fuel for my fireplace?

We make it easy for you to re-stock on fuel for your fireplace. You can either search for your nearest retailer here or simply order it online here (insert link) with fast and free shipping.

Do I need to use Eco-Feu brand fuel?

You do not. However, we cannot guarantee the safety and efficiency of our fireplaces when used with any other fuel brand. The burn times, certification claims and warranty are all measured when using Eco-Feu Superior Quality Ethanol.