(409) 209-3473
support@modernblaze.com
 

Congratulations on Your New Fire Pit!

 

Your fire pit should be arriving soon. Here are a few tips to make sure you are prepared to receive it. 

1. Tracking the Shipment

Make sure check your inbox for a shipping confirmation email from support@modernblaze.com.

We encourage you to track your shipment online on the shipping carrier's website or on the phone with the carrier using your tracking number as a reference. 

2. Receiving your Fire Pit.

If your fire pit is shipped freight (most of our fire pits are shipped this way), it will require a delivery appointment and a signature of an adult confirming that the package has been received in good condition.

Delivery appointments are usually scheduled on weekdays during business hours. Shipping carrier will call you and schedule the delivery at least 24 hours ahead of time.

Very Important: The most important thing to remember about freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition.

That's why you need to carefully inspect the box BEFORE signing the delivery receipt. If you notice ANYTHING wrong with it, even the smallest scratch or anything else suspicious, mark "DAMAGE" on the receipt and then sign.

When in doubt, write "DAMAGE" on the delivery receipt.

We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. 

Make sure to open the box and inspect the contents for damages immediately after delivery.

If your fire pit is shipped FedEx or UPS Ground it will be delivered to your door and left there if nobody answers. No signature is required.

3. What if it's Damaged?

Modern Blaze will replace your damaged fire pit or issue a full refund if you follow our policies which can be summed up in a few simple steps:

1. Mark "DAMAGE" on the delivery receipt and take a picture of it (freight shipments only)
2. Take a picture of the actual damage and the box with the shipping label clearly visible.
3. Report the damage to us within 24 hours via email: support@modernblaz.com. Attach all the pictures.

If you need anything else while you are waiting on the arrival of your fire pit or would like to check on the manufacturing progress, don't hesitate to email support@modernblaz.com or call 409-209-3473 (M-F, 9 am-5 pm EST).

We are always happy to help!

PS Did you know that you can refer a friend and give them 10% OFF anything in our store? As a thank you for the referral we will give you $25 in cash :)

Click here to join our referral program

PPS We also sell patio heaters to compliment our fire pits and outdoor fireplaces if you ever need one!