Classic Flame Guarantee & Returns
Classic Flame and Duraflame will not accept customer remorse returns for any reason. If you are interested in purchasing a fireplace, please make sure you take all the correct measurements you need before placing the order.
If you refuse delivery of a product or it is unable to be delivered to the address you provided, we are unable to track your package back and it will result in not being able to refund your purchase.
In the event of damage to your product in shipping, please note it on the paperwork provided by the driver, take pictures, and contact firstname.lastname@example.org immediately to arrange for replacement and pick-up.