Products which have been ordered incorrectly may be returned within 7 days of delivery, as long as they are still in the original packaging and have not been used or installed, are re-saleable and in a technically faultless condition. The packaging must be in its original state, i.e. unopened and the exterior must not be altered by the presence of any permanent marker, branding or labels that will damage the carton.
Products can only be accepted for return upon receipt of our written approval. Returns should be limited to those brought about in exceptional circumstances.
Products which are eligible for parts under our warranty
Products damaged in transit (please refer to ordering policy regarding freight claims)
Products that have had their original manufacturer's packaging opened
Products that have been out of their original manufacturers packaging
The customer is responsible for arranging the shipping. Products must be returned via freight carrier and properly secured on an appropriately sized pallet. To minimize exposure to the packaging, it is advised that the unit be wrapped in plastic wrap once secured to the pallet. Units must not be shipped via courier and any units that arrive to the warehouse via courier (such as but not limited to UPS or FEDEX) will not be accepted and will be returned to the sender at the expense of the sender.
Please note that only goods accompanied by a return material authorization number can be processed. Returned goods which arrive at our premises without an authorized RMA number shall be refused or returned at the cost of the sender. To request an RMA send us an email to firstname.lastname@example.org. You will be given the RMA and the shipping address upon approval.
All goods to be returned must be reported in advance.
All goods which have been registered and approved for return are assigned a return material authorization number that is communicated in advance to our receiving warehouse.
We will email you a copy of the RMA label with a unique number as well as placement instructions and the shipping address.
This is to accompany the returned goods when you send it to us. One copy should be retained for your records. The returned material authorization (RMA) number must be included in any correspondence regarding the shipment.
Goods delivered to Amantii premises shall only be accepted if freight has been prepaid by the shipper.
Returns must include a copy of the original invoice as well as a copy of the RMA label provided.
If the packaging shows signs of damage, the product will be returned at the expense of the sender or scrapped, as desired. If a return is desired, we are to be notified of this within a period of 5 days.
All returns are subject to a 20% restocking fee.
Orders processed with discounted or free shipping will not have the initial shipping cost refunded.
Refunds will be applied to the same payment method used when original purchase was made.
Allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
The credit should be visible on your credit card statement within 3-10 business days (varies by credit card company).
Modern Blaze provides a unique, modern and eco-friendly solution for contractors, designers, and architects, as well as home and business owners who are looking for an alternative to a traditional wood or gas fireplace in residential, commercial, or hospitality projects. Our fireplaces do not require chimneys or venting, creating endless design opportunities without expensive structural modifications.
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